Spa Sales and Guest Service Associate

Job Description

Job Description

Benefits:

• Training & development
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Spa Associate - Join the Hand & Stone North Wales Team
Earn $15-$25 per Hour Including Base Pay and Membership Commissions
Full & Part Time Opportunities

Welcome, Empower, Connect!
At Hand & Stone, our mission is simple: to make each visit the best hour of our clients' month. As a Spa Associate, you'll be the first and last impression for every guest, creating exceptional experiences that keep clients coming back.

This role is ideal for someone who enjoys building relationships, exceeding sales goals, and helping guests prioritize their wellness. If you're looking for more than a traditional front desk position and want an opportunity to grow with an industry-leading brand, we'd love to meet you.

Why Join Hand & Stone?
Career Growth & Earning Potential
This role is more than answering phones and booking appointments. As a Spa Associate, you'll contribute directly to the success of the spa by helping guests find the services and memberships that best fit their needs.

Earn $15-$25 per hour, including membership commissions, while building valuable sales, customer service, and leadership skills. Join the wellness industry's leader, backed by more than 20 years of success, with opportunities to advance into Lead Spa Associate and Assistant Manager roles.

Flexible Scheduling
We understand the importance of work-life balance and offer a supportive environment designed to fit your lifestyle while providing consistency and stability.

Current Schedule Available

• Sunday: 9:00 AM - 5:00 PM
• Monday: 8:00 AM - 3:00 PM
• Tuesday: 8:00 AM - 3:00 PM
• Wednesday: 9:00 AM - 3:00 PM

Training & Professional Developmen t
Your growth doesn't stop after onboarding. Hand & Stone provides ongoing coaching, live sales training webinars, and opportunities to develop leadership skills that can help advance your career within the spa industry.

Family-Focused Benefits
We believe supporting our team extends beyond the workplace. Enjoy a 10% weekly KinderCare childcare discount, along with personal-care savings and discounts through the LifeMart program.*

*LifeMart benefits are available at spas participating through ADP.

What You'll Do

• Meet membership sales goals and earn commissions in addition to your base pay
• Build lasting relationships with members and guests through exceptional customer service
• Educate clients on memberships, services, enhancements, and promotions
• Develop a strong knowledge of our menu of services and wellness offerings
• Answer phones, schedule appointments, and assist guests throughout their spa experience
• Maintain spa cleanliness and presentation standards
• Support daily operations and contribute to a positive, team-oriented culture
• Perform additional duties as assigned

What Makes a Great Spa Associate?

• Passion for customer service and creating memorable guest experiences
• Strong communication and relationship-building skills
• Confidence discussing memberships, services, and promotions
• Motivation to achieve sales goals
• Positive attitude and team-focused mindset
• Ability to multitask in a fast-paced environment
• Desire to learn, grow, and advance professionally

Join Our Team

If you're passionate about helping people feel their best, enjoy connecting with others, and want to build a career with a growing wellness brand, we'd love to hear from you.

Apply today and help create the best hour of our clients' month while earning $15-$25 per hour, including commissions.

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