Associate

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Account Representative (Full-Time)

FirstSource Advantage | Amherst, NY

This is an In Office Position

Build a Career Where Your Work Matters

Firstsource Advantage is looking for motivated, customer-focused individuals to join our Amherst team asAccount Representatives in Collections.

This is more than just a job-it is an opportunity to develop valuable skills, earn performance-based rewards, and build a stable career within a supportive, team-oriented environment.

What You'll Do

Speak with customers to understand their financial situations and identify appropriate payment solutions

Handle inbound and outbound calls with professionalism, patience, and empathy

Help customers work toward resolving their account balances

Protect confidential customer information

Follow all applicable federal and state regulations and company procedures

Work toward performance goals related to call quality, customer resolutions, and collection results

What We're Looking For

High school diploma or GED

At least six months of customer service or sales experience

Stable work history and a professional demeanor

Strong communication, computer, and problem-solving skills

Ability to handle confidential information with care and discretion

Reliable, self-motivated, and goal-oriented

Comfortable working in a performance-driven environment

Why Join Firstsource?

No Weekends:Enjoy a Monday-Friday schedule

Paid Training:Receive the training and support needed to succeed

Career Advancement:We promote from within and support professional growth

Meaningful Work:Help customers identify solutions and move toward greater financial stability

Supportive Culture:Join a collaborative team that recognizes strong performance

Skill Development:Gain valuable experience in customer service, financial services, negotiation, and account resolution

Benefits Available After 90 Days

Medical, dental, and vision insurance

401(k) retirement plan with company match

Paid time off

Company bonus program

Additional performance-based cash and gift-card incentives

Employee recognition programs

Take the Next Step

If you are dependable, motivated, and ready to grow, we would love to hear from you.Apply today to join Firstsource Advantage and begin building a career you can be proud of!

The statements above are intended to describe the general nature and level of work being performed by people assigned to this position. Other duties may be assigned as needed.

Firstsource Transaction Services USA, Inc. is an equal opportunity employer that does not discriminate based on age (40 and over), r ace, color, r eligion, s ex, national origin, protected veteran status, disability, s exual orientation, gender identity, or any other protected class in accordance with applicable law.

It is the policy of the Company to seek and employ qualified individuals at all locations and facilities and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

24158