HR Benefits Representative-Employee Support Services-Human Resources

HR Benefits Representative-Employee Support Services-Human Resources

Provides subject matter expertise and guidance across human resources functions to ensure value-added service and support to UMMC employees with a focus on employee service excellence. Partners with HR colleagues to execute key workforce programs including leave and benefits administration, employee awards and recognition and new hire orientation and onboarding experience. Responsible for representing workforce needs in the areas of employee services.

Education and Experience Required: Bachelors' degree and two (2) years of experience in human resources or benefits administration. Certifications, Licenses, or Registration required: N/A

Knowledge, Skills, and Abilities: Excellent interpersonal, customer service and presentation skills. Maintain and demonstrate at all times a highly professional appearance and demeanor, strong communication skills, verbal, written, and listening skills. Ability to interpret and explain laws, rules, policies and regulations. Knowledge of personnel programs and processes including Workday, Kronos, Web Extender, Microsoft Word, and Excel. Ability to gather data, compile information, and prepare reports. Ability to interpret and analyze informational needs and provide advice and guidance in HR-related matters. Ability to interact with all staff levels in a professional manner. Ability to show considerable discretion regarding sensitive and/or confidential information. Must be able to manage a high volume of work with accuracy and a keen sense of urgency.

Responsibilities:

• Serves as a resource to employees by interpreting and guiding in the resolution of policy-related, process-related, or procedural problems and/or inquiries
• Provides employee support in-person, via telephone or email providing program related guidance to all workforce, in addition to responding to questions and resolving issues that may arise.
• Collaborates in the development, interpretation and administration of benefits and leave administration policies, procedures and practices and employee support services programs in accordance to UMMC objectives and federal and state legal requirements.
• Interacts with carriers and vendor partners for problem identification and resolution.
• Works closely with HR leadership in the development and maintenance of comprehensive HR employee support services programs. Assists in measuring and monitoring employee perception of services to guide continuous improvement efforts.
• Assists in identifying employee communication and educational needs pertaining to benefits and leave programs. Collaborates in the preparation and delivery of information on employee-centered initiatives.
• Works with HR team members to facilitate assigned project completion, effective organizational change, and business transformation. Executes the delivery of innovative, value-added employee support services across a variety of human resources functions.
• Performs data entries and updates in Workday to maintain employee records including but not limited to submitting electronic Workday actions and appropriate reports and updates.
• Prepares reports and analyzes data for use in discussions with senior management regarding human resources services.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains what

Physical and Environmental Demands: Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 75 pounds, occasional climbing, occasional crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, occasional sitting, occasional standing, occasional twisting, and occasional walking (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more).

Time Type: Full time

FLSA Designation/Job Exempt: Yes

Pay Class: Salary

FTE %: 100

Work Shift: Day

Benefits Eligibility: Grant Funded: No

Job Posting Date: 08/31/2026

Job Closing Date (open until filled if no date specified):