Operations Coordinator

Operations Coordinator

A Principal Recruiter is seeking an Operations Coordinator to serve as a trusted right hand and help manage the operational side of a large and growing business. The business currently supports more than 320+ active consultants, a high volume of candidate interviews, onboarding activity, client interactions, and ongoing business development efforts. The primary objective of this role is simple: take ownership of the operational, administrative, and coordination responsibilities surrounding the business so the recruiter can focus on recruiting, client relationships, candidate development, and growth. This role is ideal for someone who enjoys creating order from chaos, solving problems proactively, building scalable processes, and driving operational excellence in a fast-moving environment. The ideal candidate is highly organized, process-driven, proactive, resourceful, and naturally looks for ways to make things run more efficiently.

Consultant Operations & Start Management (35%)

• Serve as the primary coordinator for onboarding activity and consultant operational support
• Track all pending starts and onboarding milestones
• Coordinate with onboarding, payroll, compliance, and internal support teams
• Own onboarding follow-ups and escalation management
• Resolve onboarding issues and ensure consultants receive timely support
• Monitor timekeeping and timesheet compliance
• Support payroll-related inquiries and issue resolution
• Assist with expense reimbursement tracking and follow-up
• Manage consultant questions, concerns, and operational requests
• Track badges, equipment, system access, compliance requirements, and onboarding documentation
• Maintain consultant trackers and operational dashboards
• Ensure consultants receive a high-quality experience throughout their assignment lifecycle
• Conduct consultant engagement follow-ups and check-ins
• Identify issues early and proactively drive resolution

Candidate & Recruiting Operations (25%)

• Coordinate candidate interviews and confirmations
• Conduct interview reminders and day-of interview check-ins
• Track candidate progress throughout the interview process
• Follow up proactively to ensure feedback is received in a timely manner
• Organize interview feedback, scorecards, and next steps
• Maintain interview trackers and recruiting documentation
• Support offer coordination and start preparation
• Manage job postings and recruiting-related administrative tasks
• Manage Top Candidate Lists (TCLs) and candidate pipelines
• Track high-priority candidates and ensure timely follow-up
• Maintain visibility into candidate availability, interview status, and placement opportunities
• Build and maintain a searchable repository of interview insights, hiring manager preferences, candidate preparation resources, and historical interview information
• Help improve and standardize candidate experience throughout the hiring process

Business Operations & Project Coordination (20%)

• Act as the quarterback for operational follow-up across consultants, candidates, clients, and internal teams
• Track action items and ensure follow-ups are completed
• Attend select meetings and document outcomes, decisions, and next steps
• Monitor outstanding deliverables and drive accountability
• Assist with reporting, business organization, and process documentation
• Develop operational dashboards and tracking systems
• Support special projects and strategic initiatives
• Research prospective clients, market opportunities, and industry trends
• Assist with pricing analysis, business scoping, and market intelligence
• Help prepare materials, research, and supporting information for client conversations
• Ensure important tasks do not fall through the cracks

AI, Automation & Process Improvement (10%)

• Identify repetitive work and operational bottlenecks
• Build and maintain AI-driven workflows and automations
• Evaluate existing workflows and challenge inefficient processes
• Recommend and implement customized solutions that improve business performance
• Continuously look for opportunities to refine, optimize, and scale operations
• Partner closely with leadership to test ideas and improve execution
• Help develop unique systems and workflows rather than simply maintaining existing ones
• Create scalable systems that support continued business growth
• Improve organization, reporting, consultant management, and candidate experience
• Continuously look for ways to reduce manual work and increase efficiency
• Help implement tools, processes, and best practices that improve business performance