Assistant Director of Housekeeping

Assistant Director of Housekeeping

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod's most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn's private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn's restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

What You Will Have An Opportunity To Do:

Overall responsibility for managing the housekeeping department and laundry operation and property/public space conditions to ensure that product quality and service standards are met and that optimum service is provided to hotel guests by ensuring that all Chatham Bars Inn, Forbes and Preferred Hotel Group standards are adhered to. The Assistant Director of Housekeeping is responsible for managing and promoting quality service, assisting with financial goals, short term planning and day-to-day operations. Other key responsibilities include but are not limited to:

• Managing day-to-day activities of the housekeeping department; hiring, planning, scheduling, and organizing staff to ensure proper coverage
• Fosters high morale, promotes a positive work environment built on effective communication and mutual respect for one another
• Promote teamwork and motivation through daily communication
• Communicate and enforce policies and procedures
• Conduct pre-shift meetings and review all information pertinent to the day's activities
• Ensure that special guest requests are met in an efficient manner
• Establish par levels for supplies and equipment
• Must have follow-through process on short-term and long-term programs
• Manage and monitor key control systems to ensure security
• Monitor sound procedures for Lost and Found
• Assist with developing, implementing, and maintaining internal training and development programs for staff
• Ensure that all staff are properly trained and that they have the tools to effectively carry out their daily tasks
• Assist with implementation and maintaining of housekeeping sanitation and cleanliness standards in all areas of staff responsibility
• Ensure prompt response and promote and recognize opportunities to provide guest service above and beyond all expectation

What Are We Looking For?

Qualifications:

• Forbes Travel Guide Five Star experience required or Luxury Resort equivalent
• Minimum of 3 years of hotel/resort housekeeping experience
• Minimum of 5 years management experience
• Demonstrated leadership abilities
• Ability to work in a fast paced environment and handle high pressure situations
• Ability to communicate well with customers and all operational departments throughout the Hotel
• Ability to effectively communicate in English, both verbal and written
• Superior communication skills and customer service skills
• Ability to work a flexible schedule to include weekends and holidays
• Able to lift up to 50lbs

Compensation: $65,000 - $80,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.