Customer Service Support

Cynet Systems

Job Title

Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.

Assist in updating internal stakeholders on order status and any issues.

Support the generation of order related documents as outlined in established processes.

Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.

Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.

Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.

Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.

Other duties as assigned.

Minimum Qualifications:

High school diploma, secondary education level or equivalent.

Two years of related work experience.

Apply

Vacancy posted 4 days ago

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