Customer Service Representative/Teller

Job Description

Job Description

Role and Responsibilities:

1. Performs the duties of a paying and receiving teller: cashes checks; accepts deposits and loan payments and safe deposit rent; sells Official Checks; completes CTRs and Cash Log as needed; takes check orders; performs Visa/Mastercard cash advances; 
2. Performs the duties of a Customer Service representative: opens new accounts; monitors check orders; cross-sells all accounts offered by the bank; assists customers with IRAs and IRA questions and with account inquiries and outgoing wires; orders Mastercard debit/ATM cards; distributes incoming mail daily.
3. Opens, Balances, and Closes Card Wizard Machine daily.
4. Complies with CIP requirements.
5. Scans teller work for Branch Capture and performs regular cleaning of scanner.
6. Balances ATM and cash vault on a rotating basis.
7. Assists with opening and closing procedures.
8. Orders office supplies as needed.
9. Answers telephone and assists customer or transfers to the appropriate person.
10. Seeks opportunities to expand banking relationship with customers.
11. Maintain prompt and regular attendance.
12. Demonstrate a positive, helpful attitude with co-workers and customers.
13. Strives to improve efficiency in his/her work area through cost savings.
14. Perform other duties as assigned.
15. Completes all training assigned by HR, IT, Compliance, BSA, and supervisor on a timely basis.
16. Follows IT Security Policies and Procedures, including the diligent reporting of phishing emails. 

Qualifications and Education Requirements

• High school diploma or equivalent
• Previous experience working directly with the public is preferred

Preferred Skills:

• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software 

Physical Requirements:

• Must be able to lift up to 30 pounds 

Commercial Bank and Trust Company is an Equal Employment Opportunity Employer-M/F/Vets/Disabled