Penalty Support Specialist

Processes AZ form 285(s) and AZ form 290(s)as assigned:
Processes incoming Forms 285 and 290 reviewing for accuracy and completeness
Prepares and processes Power of Attorney (POA) forms or Penalty Abatement forms for data
entry into the tax accounting system or PRU team inventory master
Ensures forms and all actions taken for paper emails and faxes are organized and securely
stored
Researches and resolves POA and Prescreening issues and questions
Serves as a point-of-contact for taxpayer inquiries and cases related to AZ form 285(s) and AZ
form 290(s)
Provides tier 1/basic -level customer care to taxpayers regarding forms completion (Form 285
and Form 290)
Escalates intermediate and complex taxpayer inquiries and cases to senior team member
Processing the Mail (as assigned in office
Other duties as assigned




10% Onsite - will need to be onsite to process mail as needed
Preferred Skills - basic office equipment knowledge 10 key experience
Required Skills - basic admin skills typing filing etc.
Education Preferences - Associates degree or equivalent experience




Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.




Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

IC