Manager, E-Commerce Fulfillment

About the Team The Pandora Operations team is committed to providing fast, accurate service to all customers while driving efficiency and continuous improvement across our network. This role will lead Pandora’s e-commerce fulfillment operations, ensuring seamless execution across both direct-to-consumer and marketplace channels. This leader will play a critical role in shaping the future of our digital fulfillment capabilities. Responsibilities Lead the transition of e-commerce fulfillment in-house, establishing processes, systems, and team structure Own onboarding and fulfillment readiness for marketplace vendors and future marketplace channels Oversee end-to‑end order execution including order processing, picking, packing, and shipping Build scalable fulfillment processes to support growth across DTC and marketplace channels Lead and develop a high‑performing operations team, including labor and capacity planning Partner cross‑functionally with Logistics, Planning, Digital, and Customer Experience teams Drive KPI performance including order accuracy, ship‑on‑time, and order cycle time Identify risks and implement process improvements to enhance efficiency and customer experience Develop and maintain SOPs, ensuring consistent and high‑quality execution Qualifications Bachelor’s degree in Supply Chain, Operations, Business or related field 5+ years of DTC Distribution experience in e-commerce, fulfillment, or distribution operations Experience supporting or scaling DTC and/or marketplace fulfillment (Amazon preferred) Strong knowledge of warehouse systems (WMS, ERP) and fulfillment workflows Demonstrated ability to build processes and lead operational transformation initiatives Experience leading teams in a fast‑paced, high‑volume environment Strong analytical and problem‑solving skills with a data‑driven mindset Collaboration across functions and teams Strong communication and stakeholder management Adaptability in a fast‑paced environment Customer‑focused mindset Benefits We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays Maryland Salary: $111,000 - $125,000 commensurate with experience #J-18808-Ljbffr Pandora A/S