Catering Client Specialist - Cambridge

Catering Client Specialist

The Catering Client Specialist understands, embraces, and embodies our mission to Inspire, Care For, and Nurture Life, Every Day in all dealings with others, and brings our mission to life by maintaining our catering systems and executing all catering orders according to our standard operating procedures.

They are a positive, organized, and customer-service-oriented team member looking for an opportunity to grow with a fast-growing catering business. The Catering Client Specialist is a brand ambassador and demonstrates that in all that they do.

This is a part-time position. Typically, the Catering Client Specialist will be scheduled to work from early morning to mid-afternoon.

Key Responsibilities

Customer Service

• Complete callbacks and/or email follow-ups with existing customers after every order with the objective of exceeding client expectations and contributing to the continued growth of our catering business
• Assist clients in menu planning, coordinating food, beverage, delivery instructions, and other services that may be requested

Order Preparation

• Lead and actively participate in the prep and production of all catering orders and the items within those orders, including food, beverage, and packaging
• Ensure all orders are prepared accurately to recipe specifications and staged for on-time pick-up or delivery

Delivery Coordination

• Work with and utilize third-party services and systems as necessary to ensure timely off-premise delivery and onsite pick-up of food orders to/by catering clients
• Schedule all internal delivery drivers
• Re-verify that all orders are accurate prior to being dispatched for delivery or pick-up using our systems and processes
• Perform other duties as assigned

Qualifications & Experience

• Demonstrates consistent and excellent customer service
• Ability to adhere to catering team standards
• Extensive menu knowledge
• Excellent verbal and written communication skills with clients and management
• Ability to use Toast POS system
• Basic computer skills, including Word, Outlook, and Excel
• Ability to demonstrate food and equipment safety adherence
• Commitment to maintaining presentation at the highest standards
• Strong team-building skills
• Desire to grow the off-premise catering business at Tatte

Essential Functions / Working Conditions

• Ability to lift objects weighing up to 50 pounds
• Ability to lift objects weighing up to 30 pounds for distances up to 25 feet
• Ability to work early morning through mid-afternoon shifts based on business needs

Our Benefits & Perks

• Competitive Pay: $20.00$23.00+/hour, depending on experience
• 401(k) with company match
• Paid sick time
• Flexible schedules with no late nights
• 50% meal discount and 2 complimentary beverages per shift
• Free mental health support
• Free Employee Assistance Program (EAP)
• An inclusive community that offers potential for growth

Learn more about us at tattebakery.com

Join us on our journey to create something special!

Please note that Tatte is an E-Verify employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.