Receptionist/Front Desk

Temporary Clerical And Administrative Support StaffAre you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA's temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day.Cambridge Health Alliance's experienced General Surgery team has performed thousands of procedures at some of Boston's finest teaching hospitals. Today, we have recruited highly-regarded surgeons and are able to provide state-of-the-art care in our operating rooms. The department has grown significantly adding skilled surgeons who bring specialized care to our communities. Our most recent initiatives include a minimally invasive surgery program, hepatobiliary and pancreatic program, and multidisciplinary breast center. All of our general surgeons handle routine cases as well as more complex procedures. Whenever possible, we use minimally invasive techniques to reduce the discomfort and recovery time of surgery. Many procedures can now be done on an outpatient basis with patients going home the same day.Summary: Performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication.Responsibilities:Appointment Scheduling ComponentFollows CHA appointment scheduling policies and protocolsFollows special scheduling guidelines such as scheduling for proceduresSchedules new and follow-up appointments for patients within an appropriate time frame.Collects complete appointment information to identify patient and reason for appointmentPlaces reminder calls to patients as directedNotifies patients of schedule/appointment changes in a timely manner.Supports team based care with asynchronous activities including responding to Mychart and in basket messages within scopeMonitors EPIC staff message in-basket as well as CHA email.Supports collection of medical records needed for new and established patient appointmentsRegistration/Reception ComponentFollows CHA registration policies and protocolsCompletes computer registration thoroughly and accurately according to protocol.Prepares appropriately for computer downtime.Greets patients and visitors. Contributes to presenting the clinic/department in a positive manner.Checks in patient for appointment upon arrival and verifies insurance coverageAttaches and verifies referrals for upcoming scheduled appointments in EMRAt registration, distributes appropriate screening forms and paperwork to patientsRoutes patient billing questions to the appropriate department.Collects co-payments. Provides patients with accurate receipts and prepares co-payments for deposit.Assists patients with transportation needs.Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse.Follow up on no show patientsTelephone Reception ComponentAnswers telephones promptly and courteouslyClearly identifies proper name of site and self.Directs all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelinesFollows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurseManages incoming calls by determining urgency before placing on hold.Maintains patient confidentiality at all times.Takes messages accurately and thoroughly utilizing established intake directions and routing guidelines.Medical Records ComponentCompletes Request of Information form accurately and completely.Scans clinical information into EMR following Health Information guidelinesQuality/Care Team ResponsibilitiesParticipates in team-based care and panel managementPerforms patient inreach and outreach including but not limited to outreach phone calls, letters and appointment scheduling.Documents all patient encounters thoroughly and accurately in the patient's medical record. 4. Faxes or scans orders and referralsGeneral ResponsibilitiesUtilizes assistance from Interpretive Services when requested/appropriateDocuments appropriate patient interactions in the medical record (i.e. brief encounters).Demonstrates CHA service standardsDistributes incoming correspondence, faxes and mail to appropriate person or department in a timely manner.Assists with workflow for patient forms and paperworkAssists patients with Mychart ActivationAssures accuracy and confidentiality of patient information by adhering to established confidentiality policyAdheres to position descriptions, policies, protocols, CHA Service Standards, regulatory agencies and procedures related to professional practice.Demonstrates understanding of his/her role in emergency codes.Completes required training and annual competencies.Performs other related duties as assigned or directed.Organizational Duties and ResponsibilitiesIs responsible for creating a respectful environment for our patients and ourselves.Demonstrates respect for differences in language, culture, race, religion, citizenship, gender, and sexual orientation and does not discriminate on the basis of income, insurance status, immigration status, or disability.Complies with the Alliance policy on confidentiality of information regarding patients, families and co-workers.Adheres to dress code; appearance is neat and clean.Completes annual educational requirements and in-service training as required. 6. Wears identification while on duty.Reports to work as scheduled and ready to receive assignments; minimal unscheduled absences.Attends meetings and participates in committees as required.This job description is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of employees who hold this position.MINIMUM QUALIFICATIONS :Other information:Education/Training: High School Diploma; some college preferredLicensure: N/ACertifications: N/ALinguistic Capabilities: Knowledge of a second language preferredWork Experience: Preferably one-year experience, preferably in a medical settingSkills:Excellent customer service skills and telephone etiquetteDemonstrates effective communication skillsExcellent organizational skillsAbility to work independently or in teamsAbility to multitask in a fast-paced environmentKnowledge of Medical Terminology preferredEPIC experience preferredPhysical Skills:Sufficient mobility to negotiate physical plant layoutStrength and endurance to work continuously for 4-5 hours at a timeAbility to enter data into computer up to 5 continuous hoursAbility to carry, push or lift equipment up to 20 lbsAbility to respond to appropriately urgent patient care needsWorking Conditions and Physical Environment:Fluorescent, incandescent and natural lighting.High volume of patient traffic.Close quartered and shared workspace.Potential exposure to blood, blood products, body fluids, electrical and chemical hazards.In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of