Front Desk Receptionist

Join The Sev Laser Team! At Sev Laser, every client interaction matters. From the moment a client walks through our doors, our clinic teams create a welcoming, seamless, and elevated experience that builds lasting relationships and keeps clients coming back. We're looking for team members who are passionate about delivering exceptional service, supporting efficient clinic operations, and contributing to a collaborative, high-performing culture. At Sev, we value individuals who are motivated by goals, take pride in creating an outstanding client experience, and understand the importance of driving both client satisfaction and business success. If you thrive in a fast-paced environment, enjoy working as part of a results-oriented team, and are excited to grow your career, we'd love to hear from you! Becoming a Team Member: Our Front Desk Receptionists are very passionate about the beauty industry as passion is contagious! We strive to make our clients look good and feel good about themselves, as well as feel welcomed and appreciated when in our offices. This wouldn't be possible without our amazing Front Desk Staff. If Beauty and Customer Relations are your passion, then this will be a great fit! Responsibilities: Client Experience & Front Desk Operations Warmly greet every client entering and exiting the clinic Manage check-in, check-out, and payment processes Provide accurate information about treatments, packages, retail, and promotions Address client questions professionally and courteously Maintain confidentiality and uphold Sev service standards Sales & Service Promotion: Actively promote services, memberships, and retail products Identify client needs and recommend appropriate treatments or upgrades Support clinic sales goals through product knowledge and engagement Maintain up-to-date familiarity with pricing and promotions Scheduling & Administrative Support: Accurately book, modify, and cancel appointments Answer phone calls with elevated phone etiquette Respond to emails and voicemails promptly Utilize booking and client-management systems efficiently Support scheduling flow and operational updates Office & Treatment Room Support: Open and close clinic per Standard Operating Procedures Maintain a clean, stocked, organized front desk and lobby Assist with transitional cleaning of treatment rooms as needed Monitor inventory and notify management when supplies run low Training & Team Support: Participate in required service and sales training Model Sev service standards and professionalism Support onboarding of new team members Contribute positively to team culture Skills & Qualifications: Previous experience in a receptionist or customer service role is preferred. Strong sales skills with a proven track record of meeting or exceeding targets. Excellent communication and interpersonal skills. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in Zenoti scheduling software is preferred. A positive attitude and a passion for the beauty and wellness industry. Comfortable using computer systems and booking platforms Reliable, punctual, and consistent attendance Ability to work independently Weekend availability required Working Conditions: Fast-paced, client-facing environment Standing for extended periods Frequent interaction with clients and team members Exposure to office equipment and cleaning supplies Scheduling Requirements: Must be available to work up to 4 days per week including weekends Must be available to work from 9:30am-7:30pm each day. Benefits Summary: Sev offers a competitive total rewards package designed to support the health, well-being, and professional success of our full-time employees. Eligible employees may participate in a variety of benefit programs, including: Medical, Dental, and Vision Insurance Employer-paid Basic Life and AD&D Insurance Life Insurance Employee Assistance Program (EAP) 401(k) Retirement Savings Plan Paid Time Off (PTO) and Paid Sick Leave, Paid Holidays (for eligible positions) Employee Discounts on Sev services and products Professional development and career growth opportunities Benefit eligibility and plan details are governed by the applicable plan documents and Company policies and may be modified from time to time. Equal Opportunity Employer Sev Laser provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind based on race, color, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under local, state, or federal law. This policy applies to all employment actions including recruiting, hiring, promotion, compensation, benefits, and training.