Mortgage Loan Officer Assistant

Job Description

Job Description

We are seeking a driven and detail-oriented Mortgage Loan Officer Assistant to manage borrower prequalification, pre-approvals, and pipeline execution for a high-performing mortgage team. The Mortgage Loan Officer Assistant plays a critical role in ensuring loans are structured properly, communicated clearly, and closed on time.

This role works closely with the Loan Officer, borrowers, processors, underwriters, and third-party partners to maintain 95%+ on-time closings while delivering a concierge-level borrower and referral partner experience.

Compensation: $60,000 - $80,000 base salary with potential per-file bonus, based on performance and team structure.

$60,000 - $80,000 DEO + bonus potential

Prequalify

• Serve as an available resource for referral partners
• Engage in soft qualification conversations to help assess general borrower readiness and scenario viability
• Answer referral partner questions such as: condo warrantability, bank statement borrower scenarios, and recasting and general loan structure questions
• Communicate effectively with all referral partners (Realtors, financial advisors, builders, and other partners) using clear, accurate, and compliant language

Pre-Approve

• Accurately pre-approve qualified borrowers
• Prepare payment and scenario requests
• Proactively engage pre-approved buyers
• Communicate effectively with referral partners

Pipeline Management

• Onboard all new contracts for rate lock consultation
• Submit applications for processing for disclosures
• Execute borrower updates, pre-closing, and funding calls
• Ensure 95%+ of loans close on time
• Resolve 95%+ of loan issues prior to LO escalation

Essential Duties of This Position

Prequalify

• Act as an available resource for referral partners when the Loan Officer is unavailable
• Engage in soft qualification conversations to assess general borrower readiness and overall scenario viability
• Respond to referral partner questions related to: Condo warrantability, bank statement borrower scenarios, recasting, and general loan structure questions
• Communicate clearly, accurately, and compliantly with all referral partners, including Realtors, financial advisors, builders, and other strategic partners

Pre-Approve

• Communicate approval terms clearly to borrowers. Issue supplemental pre-approval documentation
• Notify Realtors immediately after issuing approvals
• Expedite rush pre-approval requests
• Flag red flags to the LO or Team Captain
• Dedicate weekly time to proactive pre-approval outreach

Pipeline

• Perform daily pipeline “gauge checks”
• Attend pipeline meetings and milestone reviews
• Deliver consistent borrower and Realtor updates
• Review Closing Disclosures for accuracy
• Conduct pre-closing and congratulatory funding calls
• Provide post-closing support and urgent after-hours assistance

Additional Role Expectations

• Maintain high professionalism in all written and verbal communication
• Act as a concierge between borrowers and business partners
• Consistently exceed borrower and referral partner expectations

• Active NMLS license is required
• Minimum 2 years of mortgage loan officer assistant, processing, underwriting, or origination experience
• Proficient in DU/DO, LP, and investor guidelines
• Experience with major LOS platforms
• Strong verbal and written communication skills
• Excellent organization, prioritization, and time management
• Ability to collaborate across departments
• Completion of regulatory and compliance training

Led by John Markman (nationally ranked top 1% mortgage originator), our team brings over 15 years of experience in real estate and mortgage finance. At Fairway Home Mortgage, we specialize in providing custom mortgage solutions for a wide range of borrowers, including complex loan structures that many lenders cannot handle.

Our team operates with four core values:

1. Humility First
2. People Over Profit, Always
3. Passion to Serve – Our clients and Business Partners
4. Create an Amazing Experience

We run lean, move fast, and stay focused on creating wins for our clients, referral partners and team.

We’re looking for professionals who are:

1. Hungry to learn
2. Eager to perform
3. Driven by purpose

If you thrive in a high-performance, high-impact environment, we would love to connect.