General Manager

Description Keystone Pacific Property Management, LLC is a prestigious Homeowners Association Management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. We have an excellent opportunity for an experienced HOA General Manager to join our onsite team in Newport Beach, CA with an opportunity for growth and development. For more information, please continue reading below! Summary: To serve the Association Board of Directors as the on-site manager providing professional leadership and executive management for a premier common interest development. To fulfill the obligations of the management contract in conjunction with the goals and objectives of the Board of Directors under the direct supervision of the VP of Onsite Management. Has significant contact with Board of Directors, committees, residents, guests, contractors, vendors, outside groups and associations, employees, and city staff. Ensures the seamless operation of a high-end clubhouse, spa, and fitness center. Why Join Keystone? Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon. We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth. We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here. What We Offer: Competitive Salary Work-Life Balance Opportunities for Career Growth Training and Mentorship from Successful Leaders in the HOA Industry Support for Continued Education Cell Phone Stipend Mileage Reimbursement Medical (HMO and PPO), Dental, and Vision Flexible Spending Account Pet Savings Pre-Paid Legal Employer Paid Basic Life/AD&D Insurance Voluntary Life and Short-Term Disability Insurance Free Employee Assistance Program 401(k) Retirement Plan with Company Match Financial and Health/Wellness Education Bereavement and Mandated Leave of Absence Applicable Paid Time Off (PTO) 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays) Essential Duties and Responsibilities: Working closely with the Association Board, the General Manager provides expert guidance and strategic recommendations while leading a diverse staff and managing complex community operations, capital projects, and multimillion-dollar budgets. Partner with the Association Board to develop and implement long-range strategic plans, capital improvement initiatives, operational priorities, and community enhancement programs. Provide expert guidance, professional recommendations, and executive-level analysis to support informed Board decision-making. Maintain a highly collaborative and professional relationship with the Association Board while ensuring appropriate governance boundaries between Board oversight and management execution. Advise the Board on governance best practices, risk management, fiduciary responsibilities, operational impacts, and industry trends. Prepare and present executive reports, financial analyses, strategic recommendations, and operational updates at Board meetings and workshops. Ensure compliance with governing documents, state statutes, policies, and regulatory requirements (CC&Rs, Bylaws, and Rules for the Association and Villages). Provide executive leadership, mentorship, and performance management for large team. Foster a culture of accountability, professionalism, service excellence, collaboration, and continuous improvement. Develop succession planning, staff development, and organizational structure strategies to support long-term operational success. Implements Board policy and directives within the scope of the management contract. Assists Board of Directors with strategic planning initiatives including policy development and compliance with the California Davis-Sterling Act. Responsible for employee hiring, training, development, and performance management. Prepares board meeting agendas, annual budget estimates for Board action and approval. Reports the monthly financial obligation of the Association and distributes the financial data to the Board of Directors. Develop and administrate annual operating and capital budgets in accordance with the governing documents, state statutes and Board policies. Prepares schedules and establishes priorities for routine (i.e. preventative maintenance program for all physical structures/equipment, fitness center, spa, lanai and golf course/grounds), and special work projects. Administers the various functions of the community within the projected and approved operating budget and advises the Board of Directors of significant operational problems or deviations from the management plan. Provides regular status updates to the Board on all ongoing projects and obtain Board feedback/approval as necessary. Acts as liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances. Ensure delivery of an exceptional resident experience consistent with the standards and expectations of a premier active adult community. Oversee operations of amenities, lifestyle programming, recreational facilities, and resident services. Manage large-scale renovation and construction initiatives in collaboration with consultants, contractors, and the Board. Oversees contract bidding and vendor performance for large-scale service agreements. Manages all community communications, including newsletters, websites, and emergency alerts. Analyzes financial reports, coordinates input of professional advisors, implements recommended procedures. Facilitates Annual Meetings and Elections. Establish budget controls and prepare budget recommendations. Supervises expenditures to conform with budget guidelines. Ensures compliance with Injury and Illness Prevention Program, Hazard Communication Program and any supplemental programs that are required by CAL or FED/OSHA for the facility. Works with subcontractors and Association volunteers to communicate and implement the specific decisions of the Board of Directors. Prepares minutes and action item list following board meetings. Delegates and assist in the completion of punch list items as appropriate. Creates a sense of community in the Association through positive service and communication. Practices and adheres to Keystone’s Core Values, Mission, and Vision. Any additional job duties as required by the supervisor. Requirements Qualification Requirements: Knowledge of landscape and maintenance issues and ability to provide guidance to contractors/vendors. Active Certification through CAI or CACM. Legal Knowledge: Deep understanding of California Civil Code and labor laws. Excellent oral and written communication and listening skills. Interpersonal problem-solving abilities. Excellent financial and budgeting skills. Strong organizational and project management oversight skills Outstanding leadership skills Demonstrated collaboration, influencing, and relationship building skills Strategic thinking and executive judgment; executive presence Financial expertise and operational analysis. Proficient in HOA management software (e.g. CINC), common business management software tools (e.g. MSWord, Excel, email, texting, TEAMS/ZOOM). Strong financial acumen including P&L management and reserve study analysis. General knowledge of amenities facilities (e.g. Clubhouse HVAC, tennis/pickleball courts, golf course irrigation, turf management, and pool/spa chemistry. Must possess valid Driver’s License and maintain clean MVR. Must have reliable transportation and the ability to drive to and from communities. Verifiable references. Able to pass a background check. Education and/or Experience: 7-10 years of experience as an onsite General Manager in a large-scale HOA management or luxury resort/country club management. High School Diploma or GED required. Bachelor’s Degree in Business Administration, Real Estate or Hospitality Management preferred. Work Environment: The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Typical office environment with low-level noise exposure. Ability to sit, stand, and operate business equipment. We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at Click on “Careers” and stay connected! Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to View email address on click.appcast.io for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities. Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and MVR Check. #J-18808-Ljbffr