General Manager

Join The XRG Team: Where Passion for Hospitality Meets Limitless Opportunities!At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team!Why XRG? Here's a Taste of What We Offer:Competitive Pay: Your hard work deserves recognition. We believe in rewarding excellence. Salary range $82,000-$88,000 annually depending on experience.Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.Comprehensive Benefits: Medical, Dental, Vision, and 401(k) match* - because your well-being matters.Company-Paid Life Insurance: We've got you covered.Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member.Professional Development Reimbursement Program: Invest in your future with our tuition reimbursement program.Employee Referral Program: Share the joy of being part of the XRG team with others.Safety & Compliance Incentives: Your well-being is our priority. Benefit from our Safety and Compliance Incentive Program as we maintain a secure and compliant work environment.Free Food: Enjoy monthly Meal Card allowances to use at any of our locations/brands.Time Off: Recharge and rejuvenate with paid vacation time. Your well-deserved breaks are essential to your productivity and overall happiness.Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered with paid sick leave.Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 7 years running!PurposeThe General Manager is responsible for successfully managing all aspects of the venues profit & loss (P&L), driving the marketing and sales functions as well as the day-to-day operations of the business. The General Manager will be fully responsible for effectively planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit making results.Duties & ResponsibilitiesCoach, develop, and lead by exampleCreate an environment of trust and mutual respectResponsible for complete life cycle of all team members to include hiring, training, coaching/counseling, skill development and terminationsDevelop the annual budget and closely manage the venue's P&LDevelop and implement standard operating procedures, policies, and procedures to be followed by the management teamMaintain highest standards of food and beverage quality, guest service, cost control, and consistency of serviceEvaluate outside partner, contractor, and vendor relationships on a frequent basisEnsure timely and accurate completion of all period--end financial statements and reportsManage staffing levels and controllable costs ensuring they are inline with budgetComplete or verify completion of nightly logs and manager reportsMonitor and enforce inventory controlsMonitor guest satisfaction on all levels, including social media platformsEnsure health, safety, and sanitation requirements follow applicable state and federal lawsParticipate in community eventsActively participate in marketing and advertising activities to ensure consistency with product line strategyEnsures that private events, catering, and banquets are successfully executedAdhere to company's cash handling proceduresEnsure that all equipment is kept clean and in excellent working conditionEnsure that all products are receivedProvide guests with accurate and thorough information regarding menu items, pricing, and allergen informationRecognize and cultivate regular guests and repeat businessRespond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitudePossess complete understanding of the employee handbook and adhere to the regulations contained within itEnsure compliance with all safety and health department procedures and all state and federal liquor lawsEnsure compliance with company safety and sanitation standardsEnsure staff is properly equipped with the tools to complete their tasksAssists and/ or completes additional tasks as assignedQualifications & SkillsHigh School Diploma or equivalent requiredBachelor's Degree preferredProof of eligibility to work in the United StatesValid Driver's License21+ years of agePossession of or the ability to possess all state required work cardsThree (3) to five (5) years related experienceProficient in Windows MS Office, Open Table, OutlookKnowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controlsKnowledge of state and local laws as it applies to liquor, labor, and health code regulationsExperience with POS systems and back office reporting systemsFamiliarity with beer and spiritsProper lifting techniquesGuest relationsSanitation and safetySafe alcohol serviceFull service restaurant operationsAbility to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the publicWorking ConditionsThe working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.Small to medium office or shared work spaceWork indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floorsWork in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volumeFast paced, high volume, full service restaurant. We are a very "hands on company"Work varied shifts to include days, nights, weekends and holidaysPhysical RequirementsThe physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Ability to walk long periods of timeAbility to stand for long periods of timeAbility to use hands to handle, control, or feel objects, tools, or controls.Ability to repeat the same movements for long periods of timeAbility to understand the speech of another personAbility to speak clearly so listeners can understandAbility to push and lift up to 50 lbsAbility to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawlDisclaimer