Customer Experience Specialist

This is WITRON Join WITRON as a Customer Experience Specialist! Job Summary The Customer Experience Specialist will be working to support our national Spare Parts program. This is a multi-faceted position that will include spare parts order processing, managing open orders with customers, and prioritizing with our customers. Core daily duties will include order entry, order processing receiving, and customer service. Duties & Responsibilities Creating new spare parts orders from customers Processing orders as they move to fulfillment Corresponding with customers via email and phone calls Aiding in prioritizing and escalating customer orders Working with procurement to fulfill orders Work in cooperation with Germany counterparts Customer service on all in process orders Supporting customer repair order processing Support other Supply Chain colleagues needs Skills & Knowledge Experience with electro/mechanical products a plus Proficiency in Microsoft Office, especially Excel Excellent computer skills Experience with SAP a plus Experience with forklifts and other MHE (operation, training, inspections), a plus Education & Experience High School diploma or equivalent is required Post-secondary education preferred 1 year of experience in a customer service role Scheduling & Travel Ability to work regular business hours (occasional off hours work may be required) Ability to travel nationally and internationally as required (Minimal) Physical Requirements Continuous walking, climbing and standing Excellent written and verbal skills Must be able to lift 50lbs or more Join WITRON and be part of a team that's shaping the future of automation logistics! WITRON is proud to be an Equal Opportunity Employer, Race/ Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual Orientation. Our benefits at Arlington Heights Your advantages at a glance. Discover the win-win Your secure feeling is of great importance to us. Find out about our added values and special benefits. Team Spirit We are there for one another and as a company we strive to always become better. You can look forward to being part of a great team environment. WITRON Bonus Employees will have the opportunity to participate in our WITRON bonus program once eligible. Social Benefits WITRON has a tradition of observing “Special Days” in our employees lives and will provide added benefits or bonuses to help celebrate certain milestones. Top Equipment We will provide you with brand name work apparel and professional tools to make sure all of our employees have the right equipment to do the job. Corporate Culture Collaboration, an open-door policy, various company events and team building measures are a part of WITRON. A company with modern values and positive culture is waiting for you. Support & Opportunity Performance is worth the effort. Your potential will be both recognized and supported. Career opportunities are available for all of our employees, come grow with WITRON. #J-18808-Ljbffr