Program Manager

Program Manager with Multiyear Transformation ExperienceWe are seeking a highly capable Program Manager with strong expertise in the Retail industry, and a proven track record leading Digital Transformation and Platform Modernization initiatives. The ideal candidate will drive end-to-end program execution across complex technology landscapes, modernize legacy enterprise systems, and deliver scalable platforms that improve customer experience, operational efficiency, and business outcomes.This role requires deep retail process knowledge, strong technical acumen, and the ability to influence senior stakeholders across business and technology organizations.Key Responsibilities1. Program Leadership & ExecutionLead multi-year, multi-workstream programs focused on retail digital transformation and modernization.Own program charter, roadmap, scope, timelines, resource plans, KPIs, risks, and governance.Drive cross-functional coordination between Product, Engineering, Architecture, QA, Data, Store Ops, and external partners.Ensure program delivery aligns with business strategy, customer experience goals, and technology target-state architecture.2. Retail Domain ExpertiseLeverage deep understanding of retail processes such as:Omnichannel fulfillment (BOPIS, curbside, same-day delivery)POS systems and in-store technology modernizationMerchandising, inventory, and supply chain operationsERP, OMS, WMS, and ecommerce platformsCollaborate with retail business teams to capture needs, map pain points, and translate them into execution plans.3. Digital TransformationDrive initiatives around:Cloud adoption and modernizationAI/ML and data analytics for customer insightsStore digitalization and workforce toolsAutomation/RPA to optimize back-office and store operationsEnhancing ecommerce and mobile platformsEnsure solutions are scalable, secure, and aligned with modern best practices.4. Platform ModernizationLead modernization of legacy systems into modern cloud-native or microservices-based architectures.Partner with engineering and architecture teams on:API modernizationMigration from monolith to distributed platformsAdoption of DevOps and CI/CD pipelinesData platform modernization and migrationManage technical dependencies, design decisions, and integration across enterprise platforms.5. Stakeholder & Vendor ManagementAct as the bridge between senior executives, product owners, engineering leads, and vendors.Facilitate program reviews, steering committees, and executive-level reporting.Negotiate and manage vendor deliverables, contracts, SOWs, and SLAs.6. Budget & GovernanceManage multimillion-dollar program budgets, forecasts, and resource utilization.Ensure adherence to corporate compliance, InfoSec, and enterprise PMO governance standards.Implement continuous improvement practices across PM processes.Required QualificationsBachelor’s degree in Business, Engineering, Computer Science, or related field (MBA preferred).10–18 years of Program/Project Management experience.Minimum 5–7 years in Retail technology programs.Proven success leading:Platform modernizationEnterprise cloud migrationsOmnichannel or ecommerce transformationStore systems modernizationStrong knowledge of enterprise retail platforms (POS, ERP, OMS, WMS).Expertise with Agile, SAFe, and hybrid delivery models.Excellent communication, leadership, and stakeholder management skills.Preferred QualificationsPMP, PgMP, SAFe, or Agile certifications.Experience with Azure/AWS/GCP cloud ecosystems.Familiarity with microservices, API-led modernization, data lakes, and event-driven architectures.