Healthcare WFM Lead: Forecasting & Real-Time Ops
Harbor Health
Harbor Health in Texas is seeking an experienced Workforce Operations Manager to lead the WFM function for our healthcare contact center. You will own forecasting, scheduling, RTM, reporting, and planning to ensure optimal coverage while balancing cost, compliance, and patient experience. You will manage a team of WFM analysts, partner with Finance, IT, and Operations, and drive data-driven decisions to improve service levels across voice, chat, and digital channels. #J-18808-Ljbffr Harbor Health
Vacancy posted 1 day ago
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