Sr. ServiceNow Developer
Integrated Resources
Job Title: Sr. ServiceNow Developer
Location: Athens, GA (Remote)
Duration: 12 Months Contract Job Description:
Location: Athens, GA (Remote)
Duration: 12 Months Contract Job Description:
- The Client is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavours. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform.
- The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders
- Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
- Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
- Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
- Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.
- Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
- Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.
- Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
- Experience: Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
- Core Module Expertise: Strong, technical knowledge, and implementation experience with:
- ITSM (Incident, problem, change, knowledge, and catalog/request management)
- CSM (Customer Service Management)
- Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.
- Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
- Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
- Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.
- Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.
- Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.
- Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
- Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment
- Preferred qualifications (Plus)
- Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
- ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.
- Local candidates preferred but 100% remote is acceptable.
Skill - Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES Required 3 Years
- Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team. Required 3 Years
- Strong, technical knowledge, and implementation experience with ITSM and CSM. Required 3 Years
- Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES Required 3 Years
- Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. Required 3 Years
Vacancy posted 2 days ago
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