Assistant Front Office Manager

Job Description

Job Description

ABOUT OUR ROLE

We are seeking a highly motivated and experienced-driven Assistant Front Office Manager to join our team at Trailborn Surf & Sound. The AFOM will assist the FOM with daily oversight of our Front Desk operations as well as our Valet/Bell staff operations, as well as support of the Marketplace revenue center. The successful candidate will be responsible for ensuring exceptional customer service, assisting the Front Office Manager with managing and training the Guest Services staff, and ensuring compliance with all Marriott Bonvoy standards, loyalty recognition, and guest engagement initiatives. As the Assistant Front Office Manager, you will play a critical role in ensuring the smooth and efficient operation of our Resort.

ESSENTIAL

FUNCTIONS

• Assist the Front Office Manager with overseeing the daily operations of the Front Desk and Valet/Bell staff ensuring exceptional customer service is provided to all guests. Support operation of the Marketplace.
• Assist with the management and training of the Front Desk and Valet/Bell staff, ensuring they are knowledgeable about Resort services, amenities, and local attractions.
• Maintain accurate records of all transactions, including guest check-ins, check-outs, and payments.
• Weekly reporting on Guest Satisfaction results, action planning and resolution of guest complaints and issues in a timely and professional manner.
• Collaborate with other Resort departments to ensure a seamless guest experience.

QUALIFICATIONS

Minimum Qualifications:

• 2+ years of experience in a front office supervisory or management role.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.

• Proficient in Microsoft Office and hotel management software

Preferred Qualifications:

• Luxury, lifestyle, or resort experience preferred.
• Experience working with Marriott Brand/Marriott Bonvoy standards and guest recognition programs preferred.
• Experience with Opera PMS systems.

PHYSICAL

REQUIREMENTS

• Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
• Must be able to move at least 20 pounds up to 5 feet high without another person's aid.

ABOUT OUR

BENEFITS

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical (with company contribution)

Eligible

-

-

Dental (with company contribution)

Eligible

-

-

Vision (with company contribution)

Eligible

-

-

Paid Time Off

Eligible

-

-

401(k) (with company match)

Eligible

Eligible

-

Sick Time

Eligible

Eligible

-

Employee Dining Discounts

Eligible

Eligible

Eligible

Employee Marketplace Discounts

Eligible

Eligible

Eligible

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

PAY RATE

$45,000-$55,000

JOB STATUS

Full Time

FLSA

Exempt

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.