Retail Store Lead Associate

Position Summary

Support the management team to ensure that all sales, merchandising, cash-handling, donation acceptance, processing, pricing, and customer service processes run smoothly and efficiently while providing exceptional experience for volunteers, donors, customers and staff in a safe and clean environment.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Make decisions regarding ReStore operations following established policies and procedures.

• Complete opening and closing procedures in the absence of the Store Manager.

• Support front-of-store operations, cash management, customer service, and volunteers in accordance with established policies and guidelines.

• Support the process for donation intake and inventory management while ensuring shared workstations remain safe, decluttered, organized, and clean.

• Ensure quality customer experiences for every shopper, donor, and volunteer.

• Implement the utilization of store signage in a way that maximizes sales, while ensuring that all materials are priced with consistency and accuracy.

• Assist in implementing markdown systems used to ensure adequate inventory turn.

• Provide support for the transfer of merchandise to and from offsite locations to ensure sufficient inventory levels.

• Provide support for accurate weekly inventory and reporting for all purchased goods and fiscal year-end inventory for all goods.

• Articulately communicate donation acceptance guidelines.

• In coordination with the Store Manager, support in-store and special events such as sales, classes, donation drives, recycling events, orientations, and training.

• Support and implement continuous improvement of the ReStore and store operations to maximize efficiencies and ensure that all areas of the store and surrounding areas are clean and safe.

• Ensure that all documentation and procedures involved with an accident or incident investigation onsite are followed

• Participate in Point-of-Sale system operations, reporting and maintenance.

• Support the development/cultivation of individual and/or business donor contacts.

• Work collaboratively with the management team and staff to maintain a positive, supportive and mission focused work culture.

• Assume responsibility for the store in the absence of the Store Manager.

• Cultivate a culture of safety by ensuring and insisting that all safety procedures are adhered to by volunteers, donors, customers and staff.

• Ensure quality volunteer, donor, customer and staff relations. Provide input, document, and address comments and grievances in a timely and professional manner.

• Assist in staff development and communication by contributing supporting content for staff meetings.

• Oversee and maintain daily and weekly volunteer assignments while providing training, supervision and evaluation of store volunteers in a positive and affirming manner.

• In the absence of the Store Manager, supervising hourly staff in a positive and affirming manner.

• Develop strong, positive and lasting relationships with staff and volunteers.

• Communicate with donors and customers, primarily on program-specific duties.

Required Knowledge, Skills, and Experience

• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Specialized knowledge and competencies in retail, volunteer, warehouse and inventory management and building materials.

• Valid driver’s license with a good driving record.

• Able to receive training on and safely operate material handling equipment such as hand trucks, pallet jacks, forklifts and a 24’ box truck with a lift gate.

• Certifications for Forklift, First Aid and CPR (provided by HFH). Continuing Education hours are required to be current and up to date.

• Strong analytical ability, reliability and thoroughness

• Excellent written and verbal communication skills.

• Superior time management and organizational skills, with exceptional attention to detail.

• Ability to learn and work independently in an unstructured environment and as a team player.

• Ability to establish effective internal and external working relationships.

• Ability to work diplomatically with others to discuss and resolve problems.

• Demonstrated ability to handle multiple and changing projects, deadlines and priorities.

• Outstanding interpersonal communication skills, which must be effective and courteous, require high integrity when dealing with a broad array of backgrounds.

• Commitment to mission and values-driven work environment.

• Proficient with Microsoft Office products and POS systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is REGULARLY required to SIT, STAND, WALK, USE HANDS OR FINGERS, HANDLE OR FEEL; REACH WITH HANDS AND ARMS; TALK OR HEAR. The employee may OCCASIONALLY lift and/or move up to 50 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Greater Fox Cities Area Habitat for Humanity is an Equal Employment Opportunity employer. Applicants are considered without regard to race, color, religion, sex, national origin, age, disability or other protected status.

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