Medical Support Assistant

The Marion, IL. VAMC is accepting applications for an Medical Support Assistant position with the VA, located at the Marion, IL. VA Medical Center. This job will close when we have received 50 applications which may be sooner than the closing date. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. You MUST meet the education described below to meet the BASIC qualifications for this position: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations GS-5 MSA (Full Performance Level) In addition to the basic requirements listed above, applicants at the GS-5 grade level must also meet the following requirements: Experience: One-year of experience equivalent to the next lower grade level (GS-4). OR, Education: two years of education above high school. AND In addition to the experience/education, your resume MUST demonstrate all the below Knowledge, Skills, and Abilities (KSAs). Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. We cannot assume anything. If you would like credit for your experience, please make sure you list the Job Title, dates of employment, work schedule (full-time or part-time or list number of hours), and a complete list of the duties you performed for each job. Reference: For more information on this qualification standard, please visit The full performance level of this vacancy is GS 5. The actual grade at which an applicant may be selected for this vacancy is GS 5. Physical Requirements: The work is primarily sedentary, but may require some walking, bending, stooping, standing, stretching, and carrying objects such as files/binders. Work also requires spending considerable time performing keyboarding and telephone duties. #J-18808-Ljbffr US-Department-of-Veterans-Affair