Intimissimi Store Manager at its Burlington, MA - IV91 location

Intimissimi Store Manager at its Burlington, MA - IV91 Location

Salary Range $55,000.00 - $60,000.00 Salary Level Experienced Position Type Full Time Category Retail

The Role

The Store Manager is a people and business-oriented profile, which is the key reference point for the store team and will be responsible for overseeing the efficient operations of the store. Our Store Managers always lead their teams by sharing their passion for client service and expertise in fashion. With a people-oriented mindset, Store Managers strive to effectively train and develop their teams to become future leaders.

Life of the Store Manager

The Store Manager sets the tone for the store team and is crucial in creating a memorable in-store experience that builds lasting relationships with customers and solves their lifestyle needs. This role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects, including customer and product operations, merchandising, and talent development. The Store Manager approaches challenges with an innovative mindset and sees the big picture executing the mission with a positive attitude and great professionalism.

Be a mentor for your team! You always demonstrate Oniverse's Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic!

OPEN MINDED: Open to learning and receiving guidance and feedback from store leadership. You embrace new ideas, are receptive to customer feedback, and approach challenges with a willingness to explore innovative solutions. You understand the diverse needs and preferences of guests and colleagues, fostering an inclusive and welcoming atmosphere within the store. You actively engage with guests, adapt to ever-changing trends, ensuring a personalized shopping experience.

AUTHENTIC: Be real! Honesty is key and always working together with integrity. Store Managers embody genuineness and sincerity. You enjoy authentically connecting with guests, sharing your passion for the brand while fostering loyal and long-lasting relationships with guests and colleagues. #WeAreOne We support and encourage a respectful and inclusive team atmosphere by welcoming Diversity, Inclusion and Equity for all team members and guests.

PASSIONATE: Share your excitement and promote brand loyalty with guests and store team. As a Store Manager you have firsthand experience with new fashion collections and can share newness with all guests. Share your passion for Intimissimi by building brand loyalty with each guest! Your goal is ensuring each guest has a memorable experience in our shops.

DYNAMC: Store Managers thrive in a fast-paced environment, embracing change and adaptability. You will be able to navigate busy hours, responding with care to guests' inquiries and requests, supporting with visuals updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and efficient environment for colleagues.

TEAM PLAYER: We are all in this together! Our Store Managers believe in teamwork through all day-to-day activities to ensure high quality experience for guests but also supporting each other every step of the way. You collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop. Being part of Intimissimi means lending a helping hand to colleagues, being a mentor for new colleagues, creating a unified and motivated network that delivers high quality guest experience.

PRAGMATIC: You are a problem solver! You approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the store's goals and guests' needs. Always balancing creativity and efficiency, while following company policies and procedures.

Key Responsibilities

• Ensure compliance with company policies and procedures.
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.
• Enforcing exceptional customer service, maximizing and expanding customers' portfolio utilizing your ability to multi-task projects in a dynamic, fast-paced work environment
• Ensure Clients follow-up by the Sales Team, with customized proposals specifically tailored for their needs
• Achieve and exceed personal sales and productivity goals agreed upon with the District Manager
• Always representing the brand's standards for a high-level customer experience
• Be a mentor for your team, inspiring and leading them through product knowledge and brand awareness
• Proactively follow current competitors and fashion trends
• Attract, recruit and retain a high performing team in an inspiring work environment
• Promote brand awareness, establish store presence and capture competitive market share through community outreach and company sponsored events

Operations

• Oversee the processing of daily incoming and outbound merchandise requests and shipments
• Implement business action plans in collaboration with the District Manager to enhance sales for each product category and client tier segment
• Manage and support stock levels through direct communication with the District Manager to maintaining a high sell through as well as alignment with new product launched
• Able to successfully operate our POS system, conduct email, opening and closing procedures
• Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store. Teams will be required to conduct daily cleaning tasks included but not limited to:
• Dust and clean shelves, furniture, fixtures and decor
• Clean doors, window glass, mirrors (exterior and interior)
• Pick up and empty trash cans and garbage taking it to the dumpster as needed
• Sweep and mop hard floors
• Wipe and sanitize sinks, countertops, shared common areas and equipment

Performance Management

• Train and communicate current collection knowledge to all team members to ensure they are fully educated on brand guidelines and season strategy
• Utilize fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
• Supporting the Team in maintaining the visual and housekeeping standards of the store
• Conduct coaching and counseling sessions with the team to review performance and provide constructive, timely feedback
• Oversee performance check in process for all store employees and establish individual goals
• Identify and create action plans for team members in collaboration with the District Manager
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submissions of payroll records for all employees
• The Store Manager may be assigned other responsibilities as the direct manager deems fit, pending the company's business needs and career development purposes.
• Communicate Company set KPI's and identify strategies to ensure performance standards are met
• Assisting with Store Events: Participating in the planning and the execution of promotional events, product launches, and other initiatives to drive foot traffic and boost sales.

Team Dynamic

• Liaison between Sales Leads and Assistant Managers to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.
• Provides training to Sales Leads and Assistant Managers which may include cross-department functions.
• Based on your experience with Intimissimi and performance, you may be selected to support NEW Stores Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test!
• Participate in nationwide contests within other Intimissimi locations to show our team spirit!

Career Development Opportunities

All Store Managers get the chance to learn new skills daily. We believe in hands-on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management, and much more!

#TeamworkMakesTheDreamWork

We are all team players! Our leaders always encourage development between team members to support professional growth.

#KnowledgeisPower

Share your knowledge and experience with new team members! We strongly believe in consistent training and development of our teams. Many of our success stories started their careers from being part of our store teams and have grown to be future District Managers, Sales Directors, HQ Department positions and beyond!

Be a part of the Oniverse story and make your mark!

Qualifications