Intimissimi Sales Lead PT at its Burlington, MA - IV91 location

Job Details Level: Entry | Job Location: Burlington, MA 01803 | Position Type: Part Time | Salary Range: $18.00 - $23.00 Hourly | Job Category: Retail Role Overview The Sales Lead is a crucial role for the store, dedicated to client service and fashion expertise, actively representing the Oniverse Key values: Open Mind, Passion, Pragmatism, Teamwork, and Goal Orientation. Responsibilities Build genuine relationships with clients through thoughtful and consistent outreach. Maintain a positive and proactive attitude in every situation to exceed client expectations. Communicate effectively with clients, using both verbal and written skills. Capture customers’ information and follow up using multiple communication channels. Manage client books, following up on shopping experiences and product care inquiries. Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager. Demonstrate full knowledge of the product to maximize sales opportunities. Use fashion expertise to inspire teammates and build collaborative partnerships in a team-focused environment. Support managers in executing standard in-store operations, such as daily replenishment and processing seasonal markdowns. Leverage internal systems with the Manager to conduct business analyses and track store and individual KPIs. Maintain visual and housekeeping standards of the store. Operate POS system, conduct email, opening, and closing procedures. Ensure store cleanliness: dust and clean shelves, furniture, fixtures, decor; clean doors, windows, mirrors; pick up trash; sweep and mop floors; wipe and sanitize sinks, countertops, common areas, and equipment. Report directly to the Assistant Manager and Store Management to ensure high-quality customer service and efficient operations. Provide training to new teammates, including cross-department functions. Support new store openings across the U.S. and participate in nationwide contests. Qualifications Eligibility to work in the U.S. for any employer. High School graduate or equivalent. 1-2 years of experience in customer service and contemporary retail (preferred). Strong verbal and written communication skills. Self-motivated, committed, and goal-oriented. Problem-solving ability. Flexible schedule, including nights, holidays, and weekends. Physical ability to lift in excess of 20 pounds and stand, bend, stretch, push, pull, and carry items for extended periods. Benefits & Compensation Base salary plus monthly bonus based on budget achievement, store volume, and location. Paid time off. Paid sick time. 401(k) matching. Sign-on bonus. Referral bonus. Employee discount. Free uniform. #J-18808-Ljbffr Oniverse