Customer Care Representative

Overview Acupath Laboratories, Inc. operates a CLIA-approved, NYS-licensed, and CAP-accredited Diagnostics Division that includes Molecular, Genetic, and FISH testing. Acupath is a 24 hour/7 day a week facility. We are looking for a dedicated Customer Care Representative . You’ll play a crucial role in healthcare documentation by accurately transcribing pathology reports dictated by pathologists. Responsibilities Review and proofread transcribed reports for accuracy, grammar, punctuation, and adherence to medical terminology and formatting guidelines. HIPAA Compliance: Maintain strict patient confidentiality and follow HIPAA regulations when handling patient information. Work with Pathologists to clarify unclear reports and report discrepancies. Participate in Quality Assurance reviews to improve transcription accuracy and efficiency. May be called on to perform general client duties such as filing, managing patient records, and assisting with report distribution. Answer calls from Doctor Offices that may call for clarification of reports. Qualifications High School diploma or equivalent. Experience in medical transcription, especially in a Pathology setting, is preferred. Medical Knowledge: Strong understanding of medical terminology and pathology is preferred. Exceptional listening skills. Typing: Minimum of 40 WPM. Attention to detail. Comfortable working independently and with other team members. Compensation $21 - $23 / hour #J-18808-Ljbffr