Quality Inspector - $22.00/Hr - $23.00/Hr

Job Description

Job Description

Job Summary:

The Claims Inspector plays a critical role in ensuring customer satisfaction and product quality by thoroughly inspecting returned goods and claims orders. This position is responsible for identifying root causes of product issues, verifying compliance with customer specifications, and collaborating with cross-functional teams to resolve claims efficiently. The ideal candidate will have a strong understanding of manufacturing processes, attention to detail, and the ability to work independently in a fast-paced production environment. This role supports continuous improvement efforts and contributes to maintaining high standards of quality and service.

Key Responsibilities and Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Essential duties and responsibilities may include, but are not limited to, the following:

· Conduct thorough inspections of claims orders to ensure compliance with product specifications and customer requirements prior to shipment.

· Investigate and document the root causes of product claims, ensuring issues are resolved effectively and permanently.

· Maintain a strong understanding of internal production processes to support accurate assessments and resolutions.

· Prepare and stage products for daily shipments, ensuring readiness and quality.

· Inspect pre-production and marketing samples to verify quality standards before customer delivery.

· Collaborate closely with Product Management, Operations, and Resolutions teams to address product concerns and improve processes.

· Capture and archive product images as needed for documentation and analysis.

· Monitor and report on customer satisfaction related to claims, contributing to continuous improvement efforts.

· Provide feedback and recommendations on claims-related policies and procedures.

· Process inbound product returns efficiently and accurately.

· Communicate claim status updates to relevant stakeholders via phone, email, and Teams meetings.

· Accurately record and maintain detailed claim information in appropriate systems.

· Follows all safety policies and actively contributes to a safe work environment.

· Meet attendance expectations as outlined in the employee handbook.

· Perform other duties as assigned by the supervisor to support departmental and organizational goals.

Necessary Attributes:

Must possess our Core Values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity.

Visit Mastersonstaffing.com to apply or stop into our office located at:

8865 Jefferson Hwy Osseo MN 55369

Our Story

The Masterson Staffing Solutions story began nearly 50 years ago, when Owen Masterson founded Masterson Personnel in 1968. Seeing a growing demand for light industrial, office and professional staffing resources, Owen started building a company that would not only provide quality and reliable services, but also bring talented workers and great companies together — and drive them to achieve their respective goals.

Masterson started as a small local business, and thanks to our team of experienced staffing professionals, we’ve grown into a premier staffing solutions provider with nearly 40 branches across the Midwest and an employee base of hundreds of thousands of quality workers.

Our Mission

From the beginning, our mission has been to provide the support and expertise that keeps you moving forward in life and your career. But at the heart of it all is our commitment to building strong, valuable and lasting relationships.

When it comes to our employees, we understand that you’re our greatest asset — and we want you to be and feel successful. From vacation pay to professional development to flexible work environments, we work with you to discover your talents and aspirations.

As for our clients, we understand your company has unique business objectives and staffing needs. We work with you to identify skilled and qualified talent in flex, flex-to-hire and direct hire positions in over 19 business categories. Our Talent Acquisition Department can also connect your company with high-level talent for director and executive positions.

Whether you’re looking to grow your career or your business, relationships will provide you with a strong foundation — and we’re dedicated to helping you build that foundation with us, with employers or with employees.

Company Description

Our Story\r\n\r\nThe Masterson Staffing Solutions story began nearly 50 years ago, when Owen Masterson founded Masterson Personnel in 1968. Seeing a growing demand for light industrial, office and professional staffing resources, Owen started building a company that would not only provide quality and reliable services, but also bring talented workers and great companies together — and drive them to achieve their respective goals.\r\n\r\nMasterson started as a small local business, and thanks to our team of experienced staffing professionals, we’ve grown into a premier staffing solutions provider with nearly 40 branches across the Midwest and an employee base of hundreds of thousands of quality workers.\r\n\r\nOur Mission\r\n\r\nFrom the beginning, our mission has been to provide the support and expertise that keeps you moving forward in life and your career. But at the heart of it all is our commitment to building strong, valuable and lasting relationships.\r\n\r\nWhen it comes to our employees, we understand that you’re our greatest asset — and we want you to be and feel successful. From vacation pay to professional development to flexible work environments, we work with you to discover your talents and aspirations.\r\n\r\nAs for our clients, we understand your company has unique business objectives and staffing needs. We work with you to identify skilled and qualified talent in flex, flex-to-hire and direct hire positions in over 19 business categories. Our Talent Acquisition Department can also connect your company with high-level talent for director and executive positions.\r\n\r\nWhether you’re looking to grow your career or your business, relationships will provide you with a strong foundation — and we’re dedicated to helping you build that foundation with us, with employers or with employees.