Bilingual Customer Service Representative

SNI Staffing Now has partnered with a Financial Services company in Irving, TX. They are searching for a Customer Service Advisor. Training/Working Schedule: Training: 7:00am - 3:45pm in office (2-3 weeks) Work Shift: 10:15AM - 7:00PM Responsibilities: Effectively identify and assess customer's needs to improve customer satisfaction Handle customer questions, provide appropriate solutions and alternatives within appropriate time limits and follow up to ensure resolution Accurately capture customer info related to payment, contract questions, billing, and cancellation Handle delinquents with calls, emails, letters, and reporting Process cancellations & refunds and keep reporting up to date Verify and set up payments Verify and set up payments Take overflow queue calls for quoting Handle verifying and calculating if a customer is eligible for a mileage waiver Assist with admin duties Job Qualifications: 3-5 years of previous customer service, lead generation and/or sales experience in warranty, auto-insurance, or dealership preferred. Possess a team mentality that emphasizes collaboration and support with the ability to work independently and part of a team Highly proficient in MS Office; intermediate PC Skills, AS4000 experience is a plus Strong customer service orientation and ability to adapt/respond to different types of personalities and situations that could require negotiation and conflict resolution Results oriented, and ability to multi-task, prioritize, and successfully work in a fast-paced, self-directed environment #J-18808-Ljbffr Staffing Now