Customer Service Representative

Customer Service Representative’s primary duty is to deliver great customer service. They often have the following customer service responsibilities: Providing introductory information, such as a product manual explanation, to prospective and new customers Handling customer complaints and troubleshooting issues with products or services Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received Accessing databases to retrieve account information for customers Letting customers know about additional products or services that might benefit them Escalating queries and concerns when necessary Updating customer records following each contact Staying up to date on the latest products and services an organization provides Requirements Interpersonal communication skills to ensure positive interactions with customers Analytical and problem-solving skills to diagnose problems and recommend effective solutions Multitasking and organizational skills to work on multiple issues at one time Active listening and communication skills to provide concise answers to inquiries Time-management skills to respond to customer emails, calls and web chat messages promptly Teamwork skills to collaborate with representatives and coworkers in other departments Ability to remain upright and stationary for long periods during a shift Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs Employee Benefits – Customer Service Representative Competitive hourly compensation. Paid onboarding and training. Medical, dental, and vision insurance. Paid time off and sick leave. Paid holidays, where applicable. Overtime compensation for eligible hours worked. Remote-work equipment and technical support, subject to company policy. Performance-based incentives, where applicable. Opportunities for professional development and career advancement. Retirement savings benefits, where offered. Specific eligibility requirements, benefit amounts, and enrollment dates will be outlined in the official employment offer and employee handbook. #J-18808-Ljbffr