Medical Assistant

Medical AssistantAdelante Healthcare West Phoenix - Phoenix, AZ 85051OverviewPosition Type Full Time Education Level HS Diploma from accredited school Category Health CareDescriptionThe Medical Assistant provides direct patient care, acts as a patient advocate, and supports patients and families throughout the healthcare system. Responsibilities include assisting providers, preparing rooms, collecting specimens, administering medications, documenting electronic health records, and helping with patient discharge. The Medical Assistant also assists with self-management goals, insurance and referrals, conducts outreach after hospital stays, retrieves medical records, and helps with pharmacy questions.ExpectationsEvery Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.Our Core ValuesInclusionNurtureServicePurposefulIntegrityResilientEngagedQualificationsEssential Skills and Experience:High school diploma or GED from an accredited institutionGraduation from an approved medical assistant training programA minimum of three (3) years' experience working as a Medical Assistant in a health care settingOr an equivalent combination of education and/or experience that provides the necessary knowledge, skills, and abilities to perform the essential functions of the jobCertification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locationsEffective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communicationProficient mathematical skills for use in a healthcare settingBasic computer proficiency to include Windows, MS Office, and internetAbility to problem solve in situations both independently or with support from team and/or leadershipAbility to multi-task and work effectively in a high-stress and fast-moving environmentMust have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirementsPosition ResponsibilitiesPrepare for the patient appointment by reviewing and updating patient records prior to patient arrivalInterview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patientObtain and record the patients' vital signs according to protocol for patients agePrepare exam room and patient for the type of exam/procedure to be performedMaintain patient confidentiality following all HIPAA policies and proceduresDocument accurately all patient information in electronic health recordCommunicate in a timely and professional manner with patients and other members of the care team at all timesKnow and follows the eight rights of drug assessment and administrationKnow and follows procedure for immunization administration and storageFollow all medication policies and procedures for labeling, storing and useKnow and utilizes principles of universal protocols and National Patient Safety GoalsCleans and sterilizes instruments per protocolHas knowledge of surgical and diagnostic office proceduresCorrectly collect specimens, perform testing, and processes as indicated.Provides clear instructions to patients regarding obtaining and collecting of specimens.Review patient plan and educates patient on discharge instructionsAll other duties as assigned (such as translation and travel to other locations)Can accurately identify medications and their indications for proper utilizationWork independently and uses critical thinking skills to solve issues under pressureCoordinate continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers.Promote clear communication among the care team and treating clinicians by ensuring awareness regarding patient care plansFacilitate patient care based upon approved standing orders and protocols.Works collaboratively with the clinical team in data collection, health outcomes reporting, clinical audits, and programmatic evaluation.Assist in clinical care by providing utilization of resources, and development of new clinical tools, forms, and procedures.Act as a mentor to the Associate Medical AssistantsUse excellent customer service and communication skillsWill perform patient outreach calls as neededMeeting UDS & Quality-based measurementsEducate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services.Non-Essential Skills and Experience:Certified Medical Assistant preferredAbility to communicate in more than one languageElectronic Health Record experienceAdditional Duties and ResponsibilitiesOther duties as requested or assignedPerform duties cross functionally across all departments and with all medical providersTravel to other health centers to meet operational needs for provider and patient care coveragePatient Centered Medical Home (PCMH) and Integrated Care Team (ICT)All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.Adherence to Compliance and Code of ConductAll employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.Physical Demands and Work EnvironmentThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.