Senior Regional Operations Director - Marken (North America)

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Job Description:

The Senior Regional Operations Director, NORAM serves as the senior operational leader for the North America region and is responsible for the strategic direction, operational performance, service excellence, customer experience, quality, compliance, and cost efficiency of the regional operations organization. Reporting directly to the Chief Operating Officer, this role provides leadership across all operational functions, facilities, and business units within NORAM and is the operational face to NORAM clients building strong client relationships. As the senior operational leader for North America, this role is accountable for the performance, scalability, and strategic direction of the NORAM operations organization and serves as a key member of the Global Operations Leadership Team. The role is responsible for developing and executing regional operational strategy, driving continuous improvement, optimizing network performance, supporting business growth, and ensuring the highest levels of service, quality, and regulatory compliance. The Senior Regional Operations Director partners closely with Commercial, Quality, Finance, HR, IT, Customer Service, and Global Operations leadership to align operational execution with enterprise objectives and customer expectations. The position provides leadership and oversight to Branch Managers, Functional Operations Directors, and other operational leaders across the region, fostering a culture of accountability, operational excellence, innovation, and employee development while ensuring sustainable and scalable growth. The Senior Regional Operations Director serves as the designated regional operational leader for NORAM and may represent the Chief Operating Officer in regional operational governance, customer engagements, and strategic initiatives as required.

Responsibilities

• Lead all NORAM operations and ensure alignment with company strategy, customer commitments, and financial objectives.
• Provide leadership and direction to Branch Managers, Functional Operations Directors, Regional Program Leaders, and other operational leadership positions.
• Own regional operational performance including service, quality, compliance, customer satisfaction, productivity, and cost management.
• Establish and monitor key performance indicators and drive accountability across the region.
• Develop and execute regional operational strategies that support growth, scalability, and operational excellence.
• Own forecasting and the building of operational budgets.
• Lead network optimization initiatives including facility footprint, transportation design, capacity planning, and resource allocation.
• Drive continuous improvement initiatives focused on service excellence, customer experience, productivity, and profitability.
• Partner with Commercial leadership to support strategic account growth, customer retention, and new business opportunities.
• Serve as executive sponsor for key customer relationships and critical customer escalations.
• Lead business continuity, risk management, and operational resilience initiatives across the region.
• Ensure compliance with GDP, GxP, regulatory, quality, and company standards.
• Identify and implement automation, digital transformation, and process improvement opportunities.
• Manage regional operating budgets, capital expenditure planning, and cost-efficiency initiatives.
• Develop leadership capability through coaching, succession planning, and talent development.
• Collaborate with Global Operations leadership to share best practices and support enterprise-wide initiatives.
• Represent NORAM Operations in executive leadership forums and strategic planning activities.
• Travel throughout the region as required to support operational performance, customer engagement, and employee development.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• Minimum 10 years of progressive leadership experience in logistics, supply chain, healthcare logistics, transportation, distribution, or related industries.
• Demonstrated experience leading large-scale, multi-site operations organizations.
• Proven track record of delivering operational excellence, service improvement, and cost optimization.
• Strong financial acumen with experience managing operating budgets and business performance metrics.
• Experience leading geographically dispersed teams through direct and indirect reporting structures.
• Strong executive presence and ability to influence stakeholders at all organizational levels.
• Experience working within highly regulated healthcare, pharmaceutical, clinical trial, or specialty logistics environments preferred.
• Demonstrated success in customer-facing leadership roles and strategic account management.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Proven ability to lead organizational change and transformation initiatives.
• Ability to manage multiple priorities in a fast-paced, complex operational environment.
• Willingness to travel extensively throughout North America and globally as required.

Additional Information

• Position location: Flexible to the following cities - Philadelphia, PA; New York, NY; Boston, MA; Chicago, IL; Raleigh, NC; Los Angeles, CA; San Francisco, CA; Kansas City, MO
• Internal Salary Grade: 402
• Application deadline is October 23rd, 2026 at 11:59pm ET

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,472/year to $273,384/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.