Pharmacy Fulfillment Manager

Job Summary About Fuze Health At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments - and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health's foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. Job Description The role of Pharmacy Fulfillment Manager, Pharmacy Operations is one of Fuze Rx's most critical functions. In this role, you will be the Pharmacist in Charge and responsible for ensuring the compliant, efficient, safe, and scalable dispense and delivery of medication for a designated Alto site. A chief objective will be to establish operational excellence, particularly as it pertains to patient experience, employee safety, industry standards and compliance, and performance metrics. You will use your in-depth knowledge of Pharmacy regulations, inventory management, last-mile delivery, and patient safety practices to meet and exceed service level agreements. As a Pharmacy Fulfillment Manager, you will also ensure key network programs, processes and systems are successfully deployed locally while establishing a continuous improvement culture. You will have direct reporting of Alto Pharmacists and Couriers at your site and will be responsible for employee engagement, training, and communicating and adhering to performance standards. Additional responsibilities include partnering with our Recruiting and HR teams to attract, hire, develop, performance manage, and retain a team of pharmacists and technicians. You will use your experience growing and managing teams to identify and evaluate high-performing, high-potential candidates. Key Responsibilities Own end-to-end site operations, from inventory to dispense and distribution. Ensure the critical metrics for safety, cost, quality, and on time delivery are met. Manage and maintain pharmacy inventory, including ordering, receiving, and proper storage of medications and supplies. Coach and develop a team of Pharmacists, Pharmacy Technicians, Fulfillment Coordinators, Delivery Support, and Couriers to optimize quality and patient experience. Implement and enforce safety protocols for employees, couriers, and other site visitors while ensuring ongoing preparedness for emergencies and extreme events. Manage staffing, scheduling, workflows, hiring, performance evaluations, and disciplinary action. Establish and maintain quality assurance and improvement programs to ensure accurate dispensing and patient safety. Oversee deployment, training, and standardization of company policies and procedures. Partner with finance to analyze financial data to identify trends and opportunities for improvement for the site. Establishing a continuous improvement culture. Incorporate the principles of 5S and Kaizen into problem-solving efforts. Ensure that the pharmacy is compliant with: Local, state, and federal rules and regulations regarding the practice of pharmacy Third party payor contract rules and regulations Policies and procedures as set forth by Alto Ensure the pharmacy remains in good standing with all applicable regulatory bodies including the State Board of Pharmacies. Occasional assistance with medication dispensing. This job description does not identify every requirement of the role. Fuze Rx may change role responsibilities and work environment with or without notice. Required Experience & Qualifications Minimum Qualifications: Graduate of an accredited school of pharmacy and a Licensed Pharmacist (RPh) in good standing with the State Board of Pharmacy in the state where the pharmacy site is located and also in good standing for any Non Resident Licenses as dictated by business strategy Previous experience as a Pharmacy Fulfillment Manager or leader of a large mail order/fulfillment center/hospital system pharmacy 3+ years leading a high-performing pharmacy operation and managing a multi-function, specialized staff 5+ years experience leading a team of Pharmacists as a Pharmacist-in-Charge Expertise maintaining pharmacy compliance and interacting with regulatory authorities such as the State Boards of Pharmacy and the Drug Enforcement Agency Experience making data-based decisions using analytical tools such as Excel, Tableau, or Looker to collect, analyze, and interpret data for operational excellence Preferred Qualifications: Masters of Business Administration or similar 1+ Years managing end-to-end pharmacy business operations, including pharmacist patient interactions, delivery courier oversight, and/or inventory management Expertise establishing and improving complex workflows within a high-volume fulfillment operation Experience using lean, Kaizen, or similar continuous improvement methodologies APICS, Six Sigma, or other certification Additional Physical Job Requirements Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, frequently move around the pharmacy away from the computer terminal, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer and other pharmacy equipment that include the wrists, hands and fingers, and lift, carry, push, pull, and move objects up to 50 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions. Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Alto's policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship. Salary Range:$156,000.00- $195,000.00 Commission Eligible: No Travel: Yes - Required up to 10% of the time Location Requirement: This position is based at our San Diego Pharmacy FuzeRx (Truepill / Fuze Care Services) is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin. Benefits: Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. Fuze Rx can not take over, transfer, or sponsor any visa type at this time. #LI-Onsite Equal Opportunity Employer Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at View email address on click.appcast.io. Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company. Use of Automated Decision Tools Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at View email address on click.appcast.io. Privacy Notice To learn about Fuze Health's privacy practices, including compliance with applicable privacy laws, please read our Privacy Notice for Job Applicants. #J-18808-Ljbffr