Fulfillment Operations Supervisor

Fulfillment Operations Supervisor

San Diego, California

Turning Point Ministries is the broadcast ministry of Dr. David Jeremiah and exists to deliver the unchanging Word of God to an ever-changing world. Using Dr. Jeremiah's teaching, we capture, curate, and communicate Bible Strong content through the power of media to share the Gospel with theological and creative excellence. Dr. Jeremiah is committed to teaching the entirety of God's Word to the world, and his teaching is delivered in multiple languages to approximately 3 billion people across the globe through Turning Point's various media channels.

To accomplish this mission, more than two hundred staff across various disciplines are committed to sharing the Gospel and Bible Strong teaching through Turning Point. At Turning Point, you will be empowered and equipped to use your unique skills and abilities to glorify God and make an eternal impact while being part of a professional Christian community and relational work environment.

Position Summary:

Leading with a focus on good stewardship, innovation, and efficiency, the Fulfillment Operations Supervisor oversees all day-to-day fulfillment operations occurring within the Turning Point Fulfillment Center (TPFC) floor and loading dock areas. The Fulfillment Operations Supervisor leads a team of 3-7 people to ensure and coordinate the fulfillment of all domestic orders for the TPFC. This position also supervises the shipping, receiving, and transfer of orders from within Turning Point and Shadow Mountain Community Church. The Fulfillment Operations Supervisor and their team of Fulfillment Specialists also works to support the monthly fulfillment of the Bible Strong Partners packages. Working with our partner Departments within Turning Point and our Third-Party Logistics (3PLs) providers, the Fulfillment Operations Supervisor ensures the timely shipping, tracking, and delivery of all Turning Point international shipments. This position reports directly to the Fulfillment and Inventory Manager.

Responsibilities:

• Fulfillment Center Floor Supervision
  • Leads and supervises the team of Fulfillment Specialists to ensure timely fulfillment of all orders leaving the TPFC
  • Supervises the appropriate picking, packing, and shipping of all orders leaving the TPFC
  • Prioritizes order fulfillment for the team
  • Ensures the TPFC floor is safe, clean, and organized at all times
  • Oversees the safe movement of large orders, pallets, and other inventory on the TPFC floor
  • Reviews employee performance for all Fulfillment Specialists, at least annually and as needed for specific employee performance issues
  • In the absence of the Fulfillment and Inventory Manager, acts as the lead for all Fulfillment Center Operations
• International Order Coordination
  • Working within the TPFC and with our 3PLs, coordinates the timely fulfillment and delivery of international orders
  • Leads monthly international shipping meetings for TP Department partners
  • Oversees and ensures international orders are delivered by the most cost-effective method
  • Reviews and updates international shipping procedures in an ongoing manner to ensure good stewardship and best practices
  • Coordinates with TP International Offices to ensure timely delivery and updating of inventory
• Internal Order Coordination
  • Supervises the timely and accurate fulfillment of all internal orders fulfilled at the TPFC
  • Ensures appropriate coordination for internal orders fulfilled at 3PLs
• Customer Order Resolution
  • Working with the Inventory Coordinator, efficiently resolves errors in customer orders
  • Resolves shipping errors within the ERP and CRM
• Events and Projects Support
  • Working with the BSP and Volunteer Coordinator, provides team support for the monthly BSP package fulfillment and shipping
  • Provides direction to the Fulfillment Team to support as needed project support
  • Supervises interdepartmental projects involving the loading, packing, and shipping of inventory and non-inventory items for projects and events support
• Forklift Trainer
  • Working with the Lead Fulfillment Specialist, provides training and testing for all TPFC employees for certification
  • Supervises the safe operation, storage, and maintenance of all TP forklifts and related equipment

Core Competencies:

• Spiritual Leadership: Demonstrates a Christ-centered approach to work and relationships.
• Teamwork: Builds positive and supportive relationships within the ministry, including employees, partners, and the community.
• Integrity: Maintains a high standard of ethical and moral conduct.

Qualifications and Experience:

• Desired 4 years of combined experience in supervisory leadership positions and/or experience in customer order fulfillment, inventory control, or oversight of inventory management.
• Bachelor's degree or equivalent years of experience.
• Must have excellent written and verbal communication skills.
• Ability to speak to individuals and groups comfortably.
• Exhibited professional judgement and decision-making skills.
• Must exhibit great attention to detail and work independently.
• Demonstrated organizational skills.
• Aptitude with technology tools and resources.
• Self-starter with multi-tasking abilities.
• Must be proactive and accountable with a positive attitude.
• Demonstrated interpersonal skills, able to interact well with direct and cross-functional team members.
• Intermediate skill in Microsoft Office programs (Excel, PowerPoint).
• NetSuite or similar shipping or ERP system experience is a plus.

Working for Turning Point What to Expect:

Turning Point for God is committed to creating a dynamic culture that reflects our traditional Christian values and supports our employees' God-given and unique abilities and skills. Our organization hires employees who share our Christian values and hold to beliefs that are not in conflict with Turning Point's Employee Statement of Faith.

Other:

• Position is non-exempt, full-time at Turning Point's Fulfillment Innovation Center in San Diego, CA.
• The expected wage for this position is $27.00 to $31.00 an hour. The actual compensation offered will depend on a variety of factors, including qualifications, experience, skills, and location. In addition to base salary, we offer a comprehensive benefits package.
• Must be a like-minded believer and share our passion to deliver the unchanging Word of God to an ever-changing world.

Benefits:

• Generous medical, dental, and vision insurance, with voluntary supplemental plans
• Health Savings Account (HSA) option
• Company-sponsored long-term disability insurance and short-term (outside of CA)
• Company-sponsored life Insurance
• 403(b) retirement savings plan with employer contribution
• Eleven paid holidays
• Accrued vacation and sick time
• Yearly paid time off

This description reflects management's definition of essential functions for this position, although this list is not all-inclusive to what tasks may be assigned. Turning Point Ministries reserves the right to modify our job descriptions at any time.

As part of our hiring process, candidates must demonstrate alignment with and support for our Statement of Faith. Agreement with this statement is a requirement for employment with Turning Point for God.

Statement of Faith