Front Office Manager
IHG Hotels & Resorts
As a Front Office Manager at Candlewood Suites - Louisville Fair/Expo, you will oversee the daily operations of the front desk and guest services to ensure a smooth and efficient experience for all guests. You will lead and motivate the front office team, manage reservations and guest inquiries, and maintain high standards of customer service. Your role is vital in creating a welcoming environment and ensuring the satisfaction of our guests throughout their stay.
Responsibilities
- Supervise and train front office staff to deliver exceptional customer service.
- Manage guest check-in and check-out processes efficiently.
- Handle guest complaints and resolve issues promptly and professionally.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready and facilities are well-maintained.
- Manage reservation systems and maintain accurate records of room availability and guest information.
- Monitor daily operations to ensure compliance with company policies and procedures.
- Prepare reports on front office activity, occupancy, and revenue trends.
- Previous experience in hotel front office management or a similar role.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Proficient in hotel management software and reservation systems.
- Ability to handle stressful situations with professionalism and calmness.
- Flexibility to work various shifts including weekends and holidays.
- High school diploma or equivalent; additional hospitality-related education is a plus.
- Competitive compensation package.
- Opportunities for professional growth and development.
- Employee discounts at Candlewood Suites and other affiliated hotels.
- Supportive and collaborative work environment.
Vacancy posted 2 hours ago
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