Assistant Manager

Assistant Operations ManagerNow is the time to join Lake Wylie Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!The role of the Assistant Operations Manager is to assist the Operations Manager in achieving the financial performance and revenue growth strategy for their assigned location(s). The Assistant Manager works with their Operations Manager to understand and leverage knowledge of dental services in their local market and provides support in ensuring the PDS Operational Model aka Perfect Patient Experience (PPE) is executed to gain Patients for Life (PFL). The Assistant Manager, in the absence of the Operations Manager, provides leadership and guidance to achieve individual and team success. This role is a supervisor to front office team members. The Assistant Manager supports and drives PDS's mission and culture for their assigned location(s).ResponsibilitiesModels company culture, values, standards and best operational practices based on the We Believe Behavioral FrameworkActs as manager of supported practice in Operations Manager's absencePlans and prepares work schedules and assigns team members to specific dutiesWork with team members to help develop successful patient communication skills and facilitate learningCreates team focus on the execution of the Owner Dentists Clinical Culture to support the PPEAssisting in driving year over year revenue and profit growthEnsure adherence to cash management and accounting protocolsProvides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefitEnsure office is following PDS standards in respect to facility cleanliness and maintenanceLead and participate in daily huddles and all other meetings as requiredDemonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand frameworkSubject Matter Expert in executing PDS' processes, systems and tools, while actively contributing to their improvementCatalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for LifeSupports Clinicians education and referrals regarding the Mouth-Body ConnectionMaintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfullyEnsures Compliance with Company policies, as well as State, Federal and other regulatory bodiesOther duties and responsibilities as assignedQualificationsHigh School Diploma or general education degree (GED)PreferredPrior course work or on-the-job training in the fields or dentistry, insurance, or businessKnowledge/Skills/AbilitiesResults Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)Self-motivated, reliable individual capable of working independently as well as part of a teamAbility to multi-task effectively without compromising the quality of the workExcellent interpersonal, oral and written communication skillsAbility to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.Organized, detail-oriented individual able to work in a fast-paced environmentBenefitsMedical, dental, and vision insurancePaid time offTuition Reimbursement401KPaid time to volunteer in your local communityCompensation Information $23.50-$32.75 / HourlyPDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.