ONLINE Member Engagement Advisor | Customer Service

Remote Member Engagement Advisor | Customer Service & Benefits

Company:  Globe Life AO
Location:  100% Remote – United States
Job Type:  Full-Time | Flexible Schedule | Training & Mentorship Provided

Build Relationships. Help Families. Grow Your Career.

Are you looking for a  work-from-home career  where you can help people, build meaningful relationships, and create long-term professional and income opportunities?

Globe Life AO is seeking motivated, service-oriented professionals to join our growing virtual team as  Remote Member Engagement Advisors . In this role, you'll work directly with individuals and families through scheduled virtual appointments, helping them understand available  life, accident, and supplemental health insurance benefits  while providing exceptional customer service throughout the client experience.

This opportunity combines  member services, benefits education, relationship management, and consultative sales  in a fully remote environment.

Whether you're beginning a new career or bringing experience from another industry, we provide the  training, mentorship, licensing guidance, and ongoing professional development  needed to get started.

No previous insurance experience is required.

Opportunity Highlights

✔ 100% Remote – Work From Home
✔  Qualified Client Opportunities Provided
✔  No Lead Purchasing Required
✔  Weekly Performance-Based Compensation
✔  Performance Bonuses & Renewal Income Opportunities
✔  Comprehensive Training & Mentorship
✔  Flexible Scheduling
✔  Leadership & Career Advancement Opportunities

About Globe Life AO

For more than 70 years , AO has served working families, including veterans, labor union members, credit union members, associations, and their families.

As part of the  Globe Life  family of companies, our organization focuses on helping families understand and access supplemental insurance benefits designed to provide greater financial protection and peace of mind.

Our culture is built around  service, integrity, mentorship, accountability, and professional development , with opportunities for motivated representatives to continue growing into leadership.

What You'll Do

As a  Remote Member Engagement Advisor , you'll serve as a trusted resource for clients before, during, and after enrollment.

Member Engagement & Support

• Conduct scheduled virtual consultations through Zoom and phone
• Welcome and assist new and prospective clients
• Learn about each client's individual needs and priorities
• Explain available life, accident, and supplemental health insurance benefits
• Answer questions regarding coverage and benefit options
• Provide personalized, needs-based recommendations
• Guide clients through applications and enrollment
• Assist with required documentation

Relationship Management

• Build long-term relationships through professionalism and consistent communication
• Provide ongoing customer service after enrollment
• Conduct policy reviews when appropriate
• Assist with beneficiary updates and policy service requests
• Help clients navigate applicable claims procedures
• Maintain organized digital client records
• Complete timely follow-up communication
• Follow applicable company procedures and state insurance requirements

Professional Development

• Participate in structured virtual onboarding
• Attend weekly training and coaching sessions
• Receive ongoing mentorship from experienced leaders
• Strengthen communication, presentation, and relationship-management skills
• Develop product and industry knowledge
• Participate in leadership development opportunities

What We Offer

 100% Remote Work

Build your career from home while remaining connected to a collaborative virtual team.

• Work remotely within the United States
• No daily commute
• Virtual client appointments
• Modern digital business tools
• Remote training, coaching, and mentorship

⏰  Flexible Scheduling

Organize your work schedule around client appointments, training, and performance goals while enjoying the flexibility of a virtual environment.

Qualified Client Opportunities

Representatives have access to  company-provided client opportunities , including individuals and families interested in receiving information about available benefits.

This allows you to focus on:

• Member engagement
• Benefits education
• Client consultations
• Enrollment assistance
• Relationship building
• Ongoing customer service

No lead purchasing is required.

Weekly Pay & Performance-Based Compensation

This opportunity uses a  commission-based compensation structure rather than an hourly wage or guaranteed salary .

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives
• Performance recognition programs

There is no predetermined earnings ceiling; however, compensation is directly tied to individual production and performance.

Individual earnings vary based on activity, production, and results. No specific income level is guaranteed.

Training & Mentorship

New to Insurance? We Provide the Training.

Previous insurance experience is  not required .

Professional development may include:

• Virtual onboarding
• Product and benefits education
• Customer service development
• Client needs assessment
• Consultative sales training
• Virtual presentation skills
• Enrollment procedures
• Relationship management
• Compliance education
• Weekly coaching
• One-on-one mentorship
• Leadership development

Candidates who are not currently licensed will receive  guidance through the applicable state Life & Health Insurance licensing process .

Benefits & Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement program
• Company-supported life insurance
• Accidental Death Benefit (ADB) coverage
• Renewal and residual income opportunities
• OPEIU Local 277 representation, where applicable
• Leadership development programs
• Professional conferences and events
• Virtual technology and business resources

Eligibility and qualification requirements may apply to individual programs.

Career Growth & Leadership Development

AO provides opportunities to advance based on  performance, consistency, initiative, and demonstrated leadership ability .

Professional growth opportunities may include:

• Mentorship
• Training and development
• Team leadership
• Management
• Senior leadership pathways

Advancement is based on performance rather than seniority alone.

Recognition & Incentives

Qualifying performance may be recognized through:

• Performance bonuses
• Leadership conferences and conventions
• Company-sponsored incentive travel
• Recognition programs and awards
• Professional development experiences
• Advancement opportunities

Who We're Looking For

Successful candidates typically demonstrate:

• Excellent communication and active listening skills
• Strong customer service and relationship-building abilities
• Professionalism, integrity, and reliability
• Strong problem-solving and critical-thinking skills
• Self-motivation and personal accountability
• Excellent organization and time management
• Confidence communicating through Zoom and phone
• Comfort using email and web-based technology
• Positive attitude and willingness to learn
• Coachability and commitment to professional growth
• Ability to work independently while collaborating remotely

Helpful Experience

Experience in any of the following can be beneficial but is  not required :

• Customer Service
• Member Services
• Client Relations
• Hospitality
• Healthcare
• Education
• Recruiting
• Financial Services
• Banking
• Retail
• Administration
• Call Centers
• Sales

We welcome motivated candidates from a variety of professional backgrounds.

Minimum Requirements

Applicants must:

• Be 18 years of age or older
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop with webcam and microphone capability
• Maintain reliable high-speed internet
• Have a quiet, professional home workspace
• Be comfortable conducting virtual client appointments
• Be willing to complete required training
• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Licensing guidance is available for candidates who are not currently licensed.

Virtual Interview Process

Qualified applicants will complete a  brief career overview  explaining the position, compensation structure, licensing requirements, training, and career opportunities.

Candidates interested in continuing will then have the opportunity to schedule a  live Zoom interview with our hiring team .

Ready to Take the Next Step?

If you're looking for a  remote member services, customer service, and benefits career  where you can help working families, develop valuable professional skills, enjoy flexibility, and create long-term opportunities through your performance, we'd like to hear from you.

Apply today to be considered for our Remote Member Engagement Advisor opportunity with Globe Life AO.

Help People. Build Relationships. Grow Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.