Case Processor (Austin)

Case Processor (Austin)

Texas Workforce Commission connects people with careers across the state. The Case Processor I (Administrative Assistant II) position is located at our State Office location in Austin is on the north lawn of the Texas State Capitol at 101 E. 15th Street. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. These positions are in the State Office Appeals Department. This is an In-Office position at our 101 E 15th St, Austin location. Work hours are flexible Monday Friday, starting as early as 7:00am, ending no later than 6:00pm. Work schedule must be approved by Management. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

You possess the ability to perform duties involving close attention to detail with accuracy, keep up with a fast-paced work environment, and have good interpersonal skills to communicate with coworkers. The Appeals Tribunal holds and hears first level appeals from the original determination in disputed claims for unemployment insurance benefits. The Case Processor I primarily reviews incoming appeal submission requests and creates hearings to adverse determinations for the Appeal Tribunal. The Case Processor I performs routine (journey-level) administrative support work under moderate supervision, with limited latitude for the use of initiative and independent judgment.

You will be trusted to:

• Perform routine administrative support work in the implementation of the appeal process in the Unemployment Insurance (UI) program.
• Use a TWC issued computer (PC) and TWC records to analyze appeals to determine appropriate issues, parties, and scheduling considerations for administrative hearings.
• Enter appropriate information into AT Case Processor.
• Request records required for appeal hearings.
• Perform other duties as assigned which may include cross training to assist other units as the need arises.

You qualify with:

• One year of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance and control of forms, records and reports
• Relevant academic credits may be applied toward experience qualifications for this position.

You are a great fit with:

• Ability to type at least 60+ wpm.
• Experience with the Microsoft Suite including Outlook and Teams.
• Attention to details and accuracy of date-sensitive material involved.
• Knowledge of unemployment insurance laws, rules, and regulations and of the appeals process.
• Knowledge of general office practices and procedures.
• UI Claims and Appeals experience.

You gain:

• A Family Friendly Certified Workplace.
• Will report to Austin, Texas.
• Competitive salary: $3,220.00/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at

Veterans: Use your military skills to qualify for this position or other jobs! Go to to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:

To be considered, please complete a State of Texas Application for Employment and apply online at or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.