Senior Banking Complaint Resolution Consultant
Flagstar
Flagstar Bank seeks an OOTP Complaint Resolution Consultant in Troy, MI to resolve high-level escalated matters across accounts, products, and platforms. You will coordinate with regulators, BBB, executives, and internal teams to protect the bank’s reputation and deliver premier service. The role oversees intake, investigation, resolution, and reporting of complex complaints, partnering with Client Advocacy Analysts to drive improvements in policies and client experience while maintaining #J-18808-Ljbffr Flagstar
Vacancy posted 1 day ago
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$44.5k - $70.57k
Job Summary The OOTP Complaint Resolution Consultant is responsible for the resolution of the bank’s highest level of escalated matters, supporting current, former, and prospective clients with complex concerns involving accounts, products, platforms, and experiences. The...ComplaintsWork at officeLocal areaAfternoon shift$17 - $22.55 per hour
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