Valet Account Manager - Richmond, VA

Position Summary The Account Manager oversees daily operations of an assigned location, ensuring exceptional service for clients and guests. Responsibilities include managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed. Primary Objective To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth. Duties and Responsibilities Client Relationship Management: Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth. Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards. Financial and Administrative Tasks: Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget. Team Supervision and Training: Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service. Communication and Reporting: Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations. Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Additional Responsibilities: Other tasks may be assigned as needed to support the company’s overall operational and financial objectives. Attend required staff meetings and complete assigned training modules in a timely manner. Flexible hours and occasional travel may be required. Knowledge, Skills, and Abilities Education/Experience A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial. Certificates and Licenses A valid driver’s license and reliable transportation are required; must maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period and a clean background check. Hospitality, Customer Service, and Communication Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience. Advanced Client Management Skills Build strong relationships, understand client needs, resolve issues promptly, anticipate requirements, coordinate across locations, and adjust strategies to ensure client satisfaction and long-term partnerships. Strong Analytical and Problem-Solving Abilities Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy. Effective Training and Leadership Skills Provide coaching, build strong teams, ensure consistent operations through operational software knowledge, leadership principles, fostering accountability, clear communication, and employee engagement. Payroll Management Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules optimizing labor costs. Excellent Communication and Reporting Skills Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors. Work Environment Both indoor and outdoor settings; collaboration with teams, vendors, and clients; exposure to weather conditions; noise and moving vehicles. Physical Demands Extended periods of running, standing, walking, lifting moderate weights, and vision requirements for situational awareness. Cell Phone Use Personal cell phones may be required; reimbursement per company policy. Pay Transparency Commitment to pay transparency and equity; compliance with Equal Employment Opportunity laws. Additional Compensation and Benefits Health Benefits – Medical, vision and dental insurance – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University – Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will Employment is at-will with a 120‑day introductory period. Fair Labor Standards Act (FLSA) Exempt; overtime not applicable. All rates at or above minimum wage. Employee Leave Compliance with state specific and FMLA paid leave requirements, including sick leave and state paid family leave. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance Reasonable accommodations in accordance with ADA; job description periodically reviewed. Job Title Valet Account Manager Department Valet Parking Division Reports directly to City Manager / Area Manager Schedule Full Time Status Exempt Compensation Salary plus potential bonus opportunities (salary can vary depending on market and applicable experience) #J-18808-Ljbffr Parking Management Company