Specialist 2, Production Services Application Support Analyst

Specialist 2 - Production Services Application Support Engineer

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Specialist 2 to join our DATA AND ANALYTICS ENG team. This role is located in Pune.

In this role, you'll make an impact in the following ways:

• Design, support, and evolve automation across CI/CD pipelines using Jenkins, particularly for deployments, upgrades, and operational workflows.
• Apply AI-assisted diagnostics to accelerate incident investigation, log analysis, and root cause analysis.
• Identify manual or repetitive operational tasks and help automate, standardize, or simplify them.
• Improve the quality and usability of runbooks and SOPs, leveraging bank-approved AI tools to scale documentation and knowledge sharing
• Provide 16×7 production support for Data & Analytics platforms, ensuring stability, availability, and performance.
• Act as the first point of contact for production incidents, alerts, and service requests.
• Perform initial triage, impact analysis, and first-level troubleshooting, with a strong focus on fast stabilization and long-term prevention.
• Execute production activities including application upgrades, go-live cutovers, and disaster recovery (DR) testing.
• Partner with Engineering, Product, DBA, Infrastructure, and Vendor teams, delivering clear diagnostics, evidence, and effective escalation.
• Drive SLA compliance and structured incident handling, participating in post-incident RCA to reduce repeat issues.

To be successful in this role, we're seeking the following:

• Bachelor's degree in Engineering / Technology with minimum 1 to 3 years of experience in Application Support
• Expertise in Linux/Unix based application & Jenkins
• Hands-on experience or strong practical exposure to CI/CD automation, particularly with Jenkins.
• Exposure to AI-assisted developer or operational tools (e.g., GitHub Copilot, Windsurf, Claude Code).
• Comfortable working with GitHub or GitLab for code, automation, or documentation.
• Strong interest in automation, productivity tooling, and modern operational practices.
• Understanding in SQL commands & basic shell scripting. (Python is add-on)
• Understanding & usage of monitoring tools Grafana, Ops Ramp & New Relic
• Good in documentation and to utilize the bank AI approved tool.
• Keen to learn new technology and out of box thinking.
• Available to work in shifts & weekends.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here's a few of our recent awards:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.