Information Technology Manager/ Epicor Administrator
Talent Advantage Group
We are seeking a motivated and technically capable ERP Systems Manager/Administrator to manage and support a cloud-based ERP platform. This role will act as the primary on-site IT resource, assisting end users while partnering closely with company leadership and external support teams. The ideal candidate will bring practical experience with Epicor ERP environments, cloud-based ERP technologies, strong general IT troubleshooting skills, and effective communication abilities.
Key Responsibilities:
- Administer and support the ERP platform, including:
- System configuration and user access management
- Creating and modifying dashboards, reports, and workflows
- Troubleshooting ERP-related issues and coordinating resolutions
- Assisting with upgrades, patches, and third-party integrations
- Providing frontline support for office users and manufacturing/shop floor systems
- Deliver desktop, hardware, and basic network support for local staff
- Collaborate with leadership and external partners on escalations, projects, and IT best practices
- Maintain technical documentation and assist with end-user training materials
- Provide occasional after-hours support for maintenance activities or urgent system issues
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline preferred
- 5+ years of ERP administration and support experience, including experience with Epicor environments
- Experience supporting Epicor Kinetic ERP in either cloud-hosted or on-premise deployments
- Working knowledge of ERP modules such as Manufacturing, Inventory Control, Order Processing, and Finance
- Proficiency with:
- ERP administration, customization, and troubleshooting
- Supporting manufacturing operations and production floor technology
- General understanding of:
- Networking, security, and endpoint support
- PC hardware and desktop troubleshooting
- Strong communication and interpersonal skills
- Ability to work independently and manage multiple priorities effectively
Preferred Qualifications:
- Experience with ERP integrations, reporting tools, or light development/customization
- Familiarity with workflow automation or business process improvement initiatives
Vacancy posted 3 days ago
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