Help Desk Analyst

Help Desk Analyst
4+ month contract

Bloomington, MN (Onsite)

Key Responsibilities:

• Provide frontline IT support for end-user incidents and service requests (in-person, phone, email, Teams).
• Perform device setup, imaging, configuration, deployment and troubleshooting for laptops and peripherals.
• Package, ship, receive and track IT equipment for remote and office-based employees.
• Support onboarding and offboarding activities, including provisioning and recovery of equipment.
• Assist with inventory management, asset tracking and stock replenishment.
• Troubleshoot common issues relating to Windows, Microsoft 365, Teams, VPN, printers and mobile devices.
• Maintain accurate ticket documentation and ensure timely resolution or escalation of issues.
• Provide hands-on support for the Mall of America office, including conference room and workplace technology assistance.

Required Skills & Experience:

• Previous Help Desk, IT Support or Desktop Support experience.
• Strong customer service and communication skills.
• Experience supporting Windows devices and Microsoft 365.
• Familiarity with ticketing systems and IT asset management processes.
• Ability to prioritize workload and manage multiple requests simultaneously.
• Comfortable performing physical tasks such as equipment setup, packaging and shipping.
• Self-starter who can work independently with limited supervision.

Preferred:

• Experience with Microsoft Intune, Entra ID (Azure AD) and device provisioning.
• Experience supporting hybrid work environments.
• Basic knowledge of networking and endpoint security tools.

Estimated Min Rate : $17.50

Estimated Max Rate : $25.00

What's In It for You?


We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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