eCommerce Account Manager (Omnichannel)

Job Description

Job Description

The eCommerce Account Manager is responsible for the growth, maintenance, and execution of digital strategies across omnichannel and pureplay retail accounts. This role oversees key retailer relationships, including Target, Walmart, Costco, Wayfair, Overstock, Macy’s, JCPenney, Home Depot, and other emerging platforms, while supporting Amazon in partnership with the eCommerce Director.

This individual will drive eCommerce performance through data-driven decision-making, promotional execution, content optimization, and cross-functional collaboration. The role partners closely with Brick & Mortar (B&M) Sales teams to align on sales targets, track performance, and jointly drive omnichannel growth within shared accounts. Success in this position requires strong analytical capability, project management skills, and the ability to manage multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities: (Includes the following, other duties may be assigned)

Primary Responsibilities :

Account Management & Communication:

• Serve as the primary eCommerce point of contact for assigned omnichannel and pureplay retail partners, including Target, Walmart, Costco, Wayfair, Overstock, Macy’s, JCPenney, and Home Depot
• Support Amazon account management in partnership with the eCommerce Director
• Maintain consistent retailer and agency communication to execute strategic initiatives and promotional plans
• Lead internal communication across Sales, Marketing, Supply Chain, and Finance to ensure alignment and execution

Sales Planning, Operations & Reporting:

• Partner with B&M Sales teams to establish eCommerce sales targets within omnichannel accounts, track performance against goals, and identify opportunities for growth
• Conduct ongoing sales analysis and reporting to evaluate performance, identify trends, and inform strategy
• Manage Purchase Order and POS data to ensure accuracy in revenue tracking and inventory forecasting
• Prepare and distribute monthly account recap reports summarizing performance, key metrics, and actionable insights
• Perform competitive analyses to assess market trends, pricing, and positioning

Promotional Planning & Execution:

• Own the development and execution of promotional strategies across accounts, aligning with retailer calendars and internal objectives. Collaborate with cross-functional teams to ensure timely setup, execution, and post-event analysis of promotions. Support retail media and digital advertising initiatives, including coordination and optimization efforts where applicable

Catalog & Content Management:

• Oversee retailer catalog maintenance, including item lifecycle management, setup, updates, and issue resolution
• Manage new item onboarding to ensure timely and accurate product launches across platforms
• Lead product enrichment initiatives to ensure content accuracy, SEO optimization, and brand consistency across all digital touchpoints

Systems, Tools & Data Management:

• Manage and review NetSuite contracts and item-level data to support account maintenance and compliance
• Utilize retailer portals and analytics tools to monitor performance and inform decisions
• Support data integrity, reporting accuracy, and documentation of processes and standard operating procedures

Troubleshooting & Operational Support:

• Monitor account health and resolve issues related to chargebacks, compliance, listings, and fulfillment
• Troubleshoot platform and item-level issues across retailer sites
• Support ad hoc requests, special projects, and continuous process improvements to enhance operational efficiency

Education And/or Experience:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Minimum Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field
• 2–3 years of account management experience, preferably within eCommerce, retail, or CPG environments
• Experience supporting or managing eCommerce platforms (omnichannel and/or pureplay)
• Comfortable working in partnership with sales teams to support revenue goals and performance tracking
• Strong verbal and written communication skills
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Excel and business reporting tools

 

Preferred Qualifications:

• 3–5 years of experience in eCommerce, omnichannel, or pureplay account management
• Experience working with major retailers such as Target, Walmart, Wayfair, Overstock, or similar platforms
• Familiarity with Amazon Vendor or Seller Central, with experience supporting Amazon business operations
• Experience with NetSuite, retail portals (e.g., Retail Link), and eCommerce analytics tools (e.g., Pacvue, Helium 10, Stackline)
• Experience with promotional planning, retail media, and digital content optimization
• Proven ability to collaborate cross-functionally with Sales, Marketing, and Supply Chain teams
• Demonstrated success in analyzing data, identifying opportunities, and driving eCommerce growth