Slot Ambassador

Essential Functions and Responsibilities Provide timely and courteous guest service consistent with the company's guest service culture. Monitor assigned slot section(s) efficiently while maintaining a clean, organized, and welcoming environment. Proactively assist guests by responding to service lights, processing jackpots, redeeming ticket vouchers, and making minor machine repairs. Refill printer vouchers, inspect for counterfeit currency, and enter jackpot data accurately into the computer system. Handle and secure company‑issued keys in compliance with departmental procedures. Maintain a professional, friendly demeanor while resolving guest disputes and promoting special offers or property amenities. Communicate effectively with team members via radio to ensure smooth operations. Maintain an accurate assigned currency bank and follow all proper money‑handling procedures. Coordinate with Casino Operations and Security to detect and report any suspicious behavior or attempts to cheat. Notify Slot Operations management of floor irregularities and, as needed, elevate issues. Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations. Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards. Perform other duties as assigned. Qualifications 6 months of experience in a guest service or casino operations role preferred. Ability to multitask and maintain professionalism in a high‑paced environment. Comfortable learning and retaining working knowledge of slot machines, payout procedures, and documentation requirements. Experience handling cash and operating systems such as computers, radios, scanners, and adding machines. Ability to follow instructions and complete tasks accurately in a fast‑paced environment. Strong communication skills and willingness to work as part of a team. Committed to fostering a respectful, inclusive, and safety‑conscious work environment. Ability to access and input information using a moderately complex computer system. Requirements At least 21 years of age. High School Diploma or equivalent preferred. Ability to effectively communicate in English, both written and verbal. Obtain and maintain all work cards as required by the company. Verify right to work in the United States. Work Cards Nevada Gaming Registration. Physical Requirements Frequently push/pull up to 50 lbs. Frequently lift or carry up to 50 lbs. at floor, knee, waist, and chest levels. Frequently squat, kneel, reach, bend, twist. Regularly sit and work at a desk or computer. Frequent standing and walking. Ability to communicate using in‑person speech, radios, and telephone. Ability to hear, understand, and distinguish speech and/or other sounds in person. Ability to distinguish between shades of color. Requires use of tools or equipment demanding high dexterity. Work Environment Indoor, smoky, noisy, bright flashing lights. Extreme hot/cold temperatures, slippery surfaces, exposure to dust, fumes, and/or gases. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. #J-18808-Ljbffr [1002 AC Decatur] Arizona Charlie's, LLC