District Operations Manager

San Antonio: I-35/Walzem Rd (Windsor Park) Core Purpose To create loyal, lifelong fans and exercise practitioners. Position Purpose Develop a team that delivers exceptional customer experience and hits business objectives. Responsibilities Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards. Recruit, train, and develop gym managers and staff to maintain a high-performance team. Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis. Lead CPR certification sessions, adhering to organizational guidelines and responsible for all CPR records for the district. The ability to deliver comprehensive and engaging hands‑on training for adult learners providing real‑time support and feedback. Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance. Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, i.e., Medallia. Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards. Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively. Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement. Build relationships within the community to enhance brand visibility and attract new members. Qualifications Minimum of 5 years of Customer Service experience. Minimum of 3 years of management/leadership experience. Minimum of 1 year of multi‑unit management (may oversee 4‑6 locations depending on the market). Previous experience delivering excellent customer service and training. Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels of management, employees, customers, and vendors. Excellent relationship building and influencing skills with people at all levels and in all functions. Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills. Excellent MS Office skills, particularly Excel. And, of course, someone who embraces our Core Values! Requirements Must successfully pass background check. Must obtain a CPR and Trainer certification within the first 30 days of employment. Must have a valid Driver's License. Must be able to maintain a clean motor vehicle record throughout employment. Must have reliable transportation to and from multiple job locations. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer database or email system. Ability to bend routinely and repetitively to lift more than 40 lbs. Additional earnings In addition to the base salary, this position will be eligible for bonus opportunities. Post training increase. Salary Pay Range $80,000 - $95,000 USD Benefits and Perks A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise – including supplements. Employee referral program. Daily Pay offered – access your funds before payday. Competitive pay plus vacation, holiday, and sick pay. Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered. 401(k) + Company matching. Personal education growth options with Sophia Learning. EEO Statement EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. #J-18808-Ljbffr