Account Manager II

Full-time

Description

We are looking for an ACCOUNT MANAGER II to join our team!

Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

What’s in it for YOU:

· Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.

· 401(k) Retirement Plan with company match.

· PTO, 11 Company Holidays and Paid Parental Leave

· Wellness activities

· Ongoing professional development and continuing professional education.

What YOU will do:

The Account Manager II is responsible for leading a team, fostering development and positive client relationships while taking ownership of work order and account level finances. The Account Manager II will display strong organizational, prioritization, and leadership skills. You will lead and coach a team to accomplish optimal performance in a fast paced high volume environment

Team Management and Performance

• Manage and lead a team of direct reports.

• Determining training needs and schedules

• Career pathing and developmental plans

• Review team performance against Service level agreements with improving scores, analyzing trends.

• Assist team in prioritization of day through pulling daily work order reporting and identify any high priority tasks.

Work order management

• Ensure work orders are completed each month and accurate

• Analyze volume trends

• Ensure compliance with SLA requirements

• Monitor and assist on escalated and or high visibility projects

• Reviewing Key performance indictors and implementing SOPs.

Financials and Reporting

• Responsibility of work order level finances

• Ensure adherence to billing terms and maximize profitability

Client Management

• Manage client relationships equally and effectively

• Develop positive client relationships

• Assist and/or guide through client escalations or high-profile projects.

• Ability to create meeting decks and perform client calls at a scheduled cadence.

• Ensure all client inquiries are addressed

Strategic

• Support department initiatives

• Root cause analysis

• Collaborate on business development needs

Other

• Foster cross-departmental relationships through cooperation.

• Ability to prioritize and complete tasks by deadlines with conflicting due dates

• Assist in work order and vendor partner negotiations

• Assist in monitoring and/or executing after-hours tasks on evenings, weekends, and holidays when needed

• Travel as required.

• Perform additional tasks as assigned.

What YOU bring:

Minimum Qualifications:

Bachelor's degree or equivalent experience in a related field.

Minimum of 3 years of experience in account management
Previous experience in Facilities Maintenance/Construction a plus.

Previous experience in management

Technical Skills:
CMMS Experience
Proficient in Microsoft Office Applications
Intermediate to advanced Excel skills necessary.

Equal Opportunity Employer/Disability/Veterans

Requirements

Work Environment / Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and /or move up to 20 pounds. Ability to read and understand work instructions.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.