Collections Analyst

Special Assets Manager Role: To preserve the bank's assets by controlling delinquent loan accounts, collecting delinquent loan payments, recovering collateral, and/or managing the timely disposition of repossessed or foreclosed collateral. To assist with timely recognition of problem assets and risk concerns. The position will also assist with various bankruptcy and other legal filings. The position will also be responsible for compiling reports for various department and management levels within the Bank. This position also serves as Secretary to the Special Assets Committee. Essential Functions & Responsibilities: Contacts delinquent accounts by phone and mail; takes appropriate action to bring current. Requires frequent interaction with the bank's Relationship Managers and members of management. Also requires regular interaction with the bank's legal counsel. Maintains accurate files and reports on all collections activity. Manages all collections/special assets invoices including processing for payment, tracking for each borrower, and assessing to loan accounts appropriately. Analyzes financial situation of delinquent borrowers; makes recommendations to repossess or foreclose collateral when other arrangements to bring the loan current are unsuccessful; manages the disposition of repossessed collateral; and assists with the management and disposition of foreclosed assets. Serves as Secretary to the Special Assets Committee and is responsible for all committee meetings. Responsibilities include setting meeting dates, reserving meeting space and sending calendar invitations, managing the material preparation timeline, preparation of all special assets material for the meeting package, collection of all Rated Loan Memos (RLMs), assembling and publishing meeting packets, managing remote attendance during meetings, and completion of minutes. Compiles or completes departmental, management, or Board level reports for Special Assets, Credit Administration, or Senior Management on a monthly and quarterly basis and as needed. Files claims against debtor estates, creditor claims in bankruptcy, claims in confiscation hearings or assists with other legal and regulatory filings as necessary. Assists the Special Assets Officer with timely and accurate identification of risk rating changes as warranted for consumer loans, including completing risk rating change forms and tracking risk rating changes through to completion. Manage the quarterly credit grade affirmation process for commercial and business banking loans. Perform annual online verifications of property tax payments for all non-escrowed consumer real estate loans that are rated pass watch or worse. Manage the property tax delinquency process for all commercial real estate loans via the LERETA platform and process. Performs other job related duties as assigned. Performance Measurements: To comply with the letter and with the spirit of the bank's Code of Business Conduct and Ethics. To maintain the confidentiality of customer and any other sensitive information. To maximize the collection and/or recovery of bank assets from delinquent or charged-off loans. To maintain accurate and complete records of all collection and recovery activity. To ensure that collection activity is both within bank policy and all relevant regulations. To identify and inform management of potential underwriting problems. To provide friendly, professional and accurate service and support to all customers and employees. To acquire and maintain a working knowledge of regulations and bank procedures; to comply with the provisions of the Bank Secrecy Act and other laws and regulations. To complete required training and undertake additional training as needed to increase job knowledge and maximize productivity. To develop and maintain a positive and productive working relationship with department/branch staff. Knowledge and Skills: Experience: Three years to five years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills: Proficiency with the Microsoft Office software suite, the Bank's core systems and processes (both deposits and loans), and document retention software. A general knowledge of Bank product and service offerings is also helpful. Physical Requirements: The person in this position needs to frequently move about inside the office to interact with associates or customers and access office machinery and file cabinets. The person in the position constantly operates a computer and other office productivity machinery, such as a calculator, photocopier, and printer. Work Environment: Generally, an office setting with the occasional travel to get eyes on collateral or meet with borrowers or perform other related tasks as needed. A staggered schedule for part of the week is suggested to enable contact with customers until 7:00 p.m. This role routinely uses standard office equipment such as calculators, computers, phones, photocopier, filing cabinets and fax machines.