VIP Services Coordinator - Waldorf Astoria Orlando

Waldorf Astoria Orlando is looking for a VIP Services Coordinator to join the Guest Services Team. Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets, including 3 restaurants, 2 bars, a pool, and in-room dining. Classification: Full-Time Shift: Various – must be available to work weekdays, weekends, and holidays. Responsibilities Greet and assist guests and respond to requests in a timely, friendly and efficient manner. Pre‑arrival planning for VIPs and guest requests and amenities. Work with Concierge to assist with pre‑arrival planning. Perform word‑processing, typing, emailing, data‑entry, filing, faxing, copying, processing mail and taking notes and/or dictation. Answer telephones, schedule team members, process payroll and conduct inventory. Coordinate department projects, as needed. Oversee maintenance of office equipment. Track Guest Comment Cards and feedback. Perform other general office duties and assist with special projects. Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high‑quality guest service. Provide exceptional service: Respond promptly and professionally to phone, email, and in‑person inquiries from clients, guests, and team members. Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience. Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage. Support special projects: Assist with coordinating departmental initiatives or ad‑hoc assignments. Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying. Qualifications A passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. Focus on the present moment, bringing urgency and discipline to every task. Benefits Travel perks – 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through Go Hilton travel program. Employee stock purchase program (ESPP) – Invest in Hilton shares at a 15% discount. Paid parental leave for eligible team members, including partners and adoptive parents. Caring concierge services to help navigate caregiving. Crisis concierge – Compassionate point of contact for practical support and emotional care during loss. Mental health resources – Free counseling and support through EAP. Generous paid time off (PTO). Health & welfare benefits – Include medical, dental, vision coverage. Retirement plans for financial security. Benefits availability may vary depending on location and terms of employment. #J-18808-Ljbffr