Customer Service Coordinator Full Time

Customer Service Coordinator

American Airlines is seeking a Full Time Customer Service Coordinator at the John Wayne Airport. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. This job will continue to be posted until at least 10-26-26. If interested please apply prior to this date.

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $23.23 per hour.

What you'll do:

• Promotes and sells air travel to the traveling public or freight forwarders
• Provides assistance with passenger check-in and cargo acceptance
• Interprets government rules and requirements for domestic and international travel or cargo shipments
• Meets and dispatches aircraft within established times
• Provides assistance to distressed passengers and customers
• Protects company property and revenue
• Provides for safe travel
• Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
• Uses organizational skills to perform multiple tasks within a limited time period
• Is self-motivated and requires minimal supervision
• Responds and assists during security and emergency situations
• Follows internal/external policies and procedures
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
• Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

All you'll need for success:

• Minimum Qualifications:
• Education & Prior Job Experience: High school diploma or GED
• Read, write, fluently speak and understand the English language
• Bilingual language skills required in some locations
• Applicable valid driver's license as required by local authorities
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Ability to work irregular and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

What you'll get:

• Travel Perks: Reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription and vision benefits on day one, along with virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: Tools, resources and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.