Ticketing Agent

Job Description

Job Description

Requirements and Qualifications: ·         Previous customer service experience, preferably in the travel or airline industry.

·         Strong communication skills, both verbal and written, to interact effectively with passengers and team members.

·         Excellent attention to detail and accuracy when processing tickets and customer information.

·         Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

·         Proficiency in using reservation systems, ticketing software, and basic office applications.

·         Strong interpersonal skills with a customer-focused mindset and the ability to stay calm under pressure.

·         Basic knowledge of airline policies, ticketing procedures, and travel regulations.

·         Strong problem-solving skills to address customer inquiries and resolve issues efficiently.