Bilingual Clinical Support Specialist - Temp-to-Hire

Utilize Arine's software platform to optimize patient outcomes and enhance patient care Make outbound calls to patients, providers, and pharmacies to intervene in patient cases Document health and contact information and schedule appointments Resolve medication-related issues and perform patient engagement activities Answer inbound customer support requests and handle other assigned duties Participate in process improvement meetings and team meetings Requirements Bachelor's degree in Health Sciences or a related field preferred Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician) Bilingual fluency in English and either Spanish, Mandarin / Cantonese or Vietnamese Ability to prioritize effectively and work in a fast-paced environment Knowledge of basic medical terminology and medication names (brand and generic) Excellent written and oral communication skills Strong interpersonal and customer service skills Demonstrated reliability, accountability, and follow-through High attention to detail with a strong commitment to documentation accuracy Comfort working in a metrics-driven environment where outcomes and quality are tracked Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment Core Competencies Demonstrates expertise in patient engagement and medication management, with a strong focus on optimizing patient outcomes through effective communication and documentation. Proficient in utilizing healthcare software and maintaining high standards of accuracy in a fast-paced environment. Highest-signal resume keywords Bilingual Fluency Healthcare Certification Knowledge of Medical Terminology Customer Service Skills Proficiency in Google Workspace ATS Optimization Keywords Hard Skills Patient Engagement Medication Management Documentation Accuracy Basic Medical Terminology Scheduling Appointments Soft Skills Excellent Communication Skills Interpersonal Skills Reliability Accountability Attention to Detail Certifications & Qualifications Certified Pharmacy Technician Certified Medical Assistant Behavioral Health Technician Industry Keywords Healthcare Patient Care Medication Issues Process Improvement Metrics-Driven Environment Tools & Technologies Arine's Software Platform Google Workspace Mac (Apple) Environment #J-18808-Ljbffr Jobtailor